Management and Technology in Knowledge, Service, Tourism & Hospitality

Ford Lumban Gaol, Wyne Mars, Hoga Saragih

• Business system U>Outsourcing system development risks: A survey J.H. Yahaya, N.F. Hamzah &A. Deraman Internet security risks: Are youths aware of them? Z.H. Bibi, A.B. Bujang & A. Johari Applications of green technology for sustainable public bus services M. Alias, A. Masek, S. Salam, N. Bakar & R.M. Nawawi A case study of quality evaluation from consumers’ perspectives on Malaysian B2C e-commerce websites A.A.Wahab, F. Ahmad, F. Baharom & J. Yahaya The governmental support in improving the ability of ICT small entrepreneurs to utilize market opportunities W. Dhewanto, C.H.E. Rachmawati, S. Herliana, Q. Aina, R. Chaerudin, R.D.C. Lantu & H. Bayuningrat An Islamic perspective on CSR-workplace-employee practice in Islamic banks H. Yusoff, F. Darus, D.M.A. Naim, H. Fauzi &Y. Purwanto CSR in the workplace: Exploring the practice of Takaful organizations F. Darus & H. Yusoff Innovation and quality service factors to customer loyalty in Indonesia telecommunication company by using structural equation modeling method M. Dachyar & L. Hananto Designing instruction for Knowledge Management processes using a wiki D. DeWitt, N. Alias, S. Siraj & F. Hutagalung Mobile educational apps for children: Towards development of i-CARES framework F.D. Yusop & R.A. Razak Designing framework of electronic Continued Professional Development for teachers (e-CPD) R.A. Razak & F.D. Yusop Integrating employability skills in school curriculum G.E. Hadad, Z. Naimieb, S.H. Halili, R.A. Abuzaid & S. Siraj Recent inroads into decision-making theories C.V. Madhavi & A. Shukla Computer-assisted learning program of Arabic language for non-native speakers A. Al-Bazeli, Z. Naimie, S. Siraj, R.A. Abuzaid & S.H. Halili Service sciences U>Customer satisfaction in selected Western restaurants in Malaysia: A case study N. Arumugam, S. Subramaniam, X. Thayalan & K. Kaur The influence of knowledge sharing on innovation: A study of Jordanian four and five stars hotels S.J.B. Melhem & N. Mat Contributing factors of Halal warehouse adoption A.H. Ngah, Y. Zainuddin & R. Thurasamy Motivation and working behaviour in frontier tourism business of Thailand-Laos T. Maneenetr A comparative study of customers’ satisfaction between dental and medical services in University Putra Malaysia Health Centre A. Kamarul, F. Hutagalung & W.P. dan Sh. Ezat Ascertaining white teachers’ understanding of issues relating to multicultural education in school settings of the Northern Cape G. Alexander The relationship between academic self-concept, parenting styles and academic achievement of remove class students U. Shanmugam & F. Hutagalung Heat concept learning and teachers’ intervention in science among year five students K. Sathiah, M.Z. Ganesan & F. Hutagalung LINUS assessment accordance with the cognitive level among year 1 students in a School Klang District Y.S.Wei & F. Hutagalung Perceived value of bargain shopping among youth excursionist I.R.A. Razak, N. Aminudin, N.H.M.Wasilan & S. Tarmudi The teaching of critical and creative thinking skills in the English Language classroom in Malaysia T.G. Thuraisingam, S. Siraj, Z. Naimie, R.A. Abuzaid & S.H. Halili