Management and Organisations in Social Work

Trish Hafford-Letchfield teaches at London South Bank University on the MSc Social Work, Leadership and Management PQ Award and on Pedagogical awards for academic staff. She has several years experience of managing adult services in the statutory sector and is currently Chair of a voluntary sector agency for Older People. Trish has several articles and books on management and organisational issues and has a particular interest in social inclusion issues in social work and social care and is currently researching the lifelong learning of Older People using Social Care Services .

• IntroductionThe nature of organisations delivering social work and social care: structures and culturesManagement, leadership and change management in social careWorking within the organisational performance and regulatory framework: quality assurance systemsService user involvement and customer careResource management in social care organisationsThe organisational equalities frameworkDignity at workLearning organisationsConclusion

"Excellent contribution to an area of social work that is sadly very poorly researched - Helps make the complex clear and straightforward" (Senior Lecturer, University of Wolverhampton)