Robin Miller is associate professor and assessment and instruction librarian at the University of Wisconsin-Eau Claire, in Eau Claire, Wisconsin.Kate Hinnant is associate professor and head of instruction and communication at the University of Wisconsin-Eau Claire, in Eau Claire, Wisconsin.

• AcknowledgmentsixChapter 1. The Value of Surveys, and Why They're Hard to Get RightChapter 2. Planning a Library SurveyChapter 3. Survey Methods That Work for LibrariesChapter 4. Scopes of ExperienceChapter 5. Writing Survey QuestionsChapter 6. Survey PopulationsChapter 7. Survey DistributionChapter 8. Analysis of ResultsChapter 9. Taking ActionAppendix A. Sample Demographic QuestionsAppendix B. Sample Questions About ServicesAppendix C. Sample Questions About SpacesAppendix D. Sample Questions About CommunicationAppendix E. Sample Questions About CollectionsAppendix F. Sample Programming QuestionsAppendix G. Additional ResourcesReferencesIndex

A wonderful and helpful book about the use of surveys in libraries that is filled with real-world practical experience… Highly recommended for libraries that conduct surveys on a regular basis or are considering the use of a survey.

Robin Miller is associate professor and assessment and instruction librarian at the University of Wisconsin-Eau Claire, in Eau Claire, Wisconsin.Kate Hinnant is associate professor and head of instruction and communication at the University of Wisconsin-Eau Claire, in Eau Claire, Wisconsin.

• AcknowledgmentsixChapter 1. The Value of Surveys, and Why They're Hard to Get RightChapter 2. Planning a Library SurveyChapter 3. Survey Methods That Work for LibrariesChapter 4. Scopes of ExperienceChapter 5. Writing Survey QuestionsChapter 6. Survey PopulationsChapter 7. Survey DistributionChapter 8. Analysis of ResultsChapter 9. Taking ActionAppendix A. Sample Demographic QuestionsAppendix B. Sample Questions About ServicesAppendix C. Sample Questions About SpacesAppendix D. Sample Questions About CommunicationAppendix E. Sample Questions About CollectionsAppendix F. Sample Programming QuestionsAppendix G. Additional ResourcesReferencesIndex

A wonderful and helpful book about the use of surveys in libraries that is filled with real-world practical experience… Highly recommended for libraries that conduct surveys on a regular basis or are considering the use of a survey.

Robin Miller is associate professor and assessment and instruction librarian at the University of Wisconsin-Eau Claire, in Eau Claire, Wisconsin.Kate Hinnant is associate professor and head of instruction and communication at the University of Wisconsin-Eau Claire, in Eau Claire, Wisconsin.

• AcknowledgmentsixChapter 1. The Value of Surveys, and Why They're Hard to Get RightChapter 2. Planning a Library SurveyChapter 3. Survey Methods That Work for LibrariesChapter 4. Scopes of ExperienceChapter 5. Writing Survey QuestionsChapter 6. Survey PopulationsChapter 7. Survey DistributionChapter 8. Analysis of ResultsChapter 9. Taking ActionAppendix A. Sample Demographic QuestionsAppendix B. Sample Questions About ServicesAppendix C. Sample Questions About SpacesAppendix D. Sample Questions About CommunicationAppendix E. Sample Questions About CollectionsAppendix F. Sample Programming QuestionsAppendix G. Additional ResourcesReferencesIndex

A wonderful and helpful book about the use of surveys in libraries that is filled with real-world practical experience… Highly recommended for libraries that conduct surveys on a regular basis or are considering the use of a survey.