Del i serien Cambridge Studies in the Comparative Politics of Education

Making Bureaucracy Work

Norms, Education and Public Service Delivery in Rural India

Häftad, Engelska, 2024

AvAkshay Mangla

589 kr

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What makes bureaucracy work for the least advantaged? Across the world, countries have adopted policies for universal primary education. Yet, policy implementation is uneven and not well understood. Making Bureaucracy Work investigates when and how public agencies deliver primary education across rural India. Through a multi-level comparative analysis and more than two years of ethnographic field research, Mangla opens the 'black box' of Indian bureaucracy to demonstrate how differences in bureaucratic norms - informal rules that guide public officials and their everyday relations with citizens - generate divergent implementation patterns and outcomes. While some public agencies operate in a legalistic manner and promote compliance with policy rules, others engage in deliberation and encourage flexible problem-solving with local communities, thereby enhancing the quality of education services. This book reveals the complex ways bureaucratic norms interact with socioeconomic inequalities on the ground, illuminating the possibilities and obstacles for bureaucracy to promote inclusive development.

Produktinformation

Utgivningsdatum2024-01-25
Mått150 x 229 x 26 mm
Vikt670 g
FormatHäftad
SpråkEngelska
SerieCambridge Studies in the Comparative Politics of Education
Antal sidor442
FörlagCambridge University Press
ISBN9781009258043

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Statsvetenskap och politisk teori inom Samhälle och politik

Part I. Introduction, Puzzles and Theory: 1. Introduction: bureaucracy and the politics of implementing primary education; 2. Bureaucratic norms: a theory of implementation; 3. The state and primary education in India; Part II. Implementing Primary Education in Northern India: 4. How legalistic bureaucracy generates uneven implementation; 5. How deliberative bureaucracy facilitates adaptive implementation; 6. Norm persistence: exit, voice and bureaucratic inertia; 7. Norm change: conflict and commitment on the front lines of reform; Part III. Comparative Extensions and Implications: 8. The argument in comparative perspective; 9. Conclusion: reimagining bureaucracy for inclusive development; Appendix: researching bureaucracy and frontline public services.

'In Making Bureaucracy Work, Mangla delves deeply into the local implementation of education policy in some of India's poorest states to ask when governments are able to deliver social services to their citizens and, ultimately, to improve social outcomes. His novel answer to this vitally important question focuses on how bureaucratic norms, which vary markedly across different localities, drive better implementation of government education policies. Paradoxically, a commitment to 'legalism,' which compels bureaucrats to strictly enforce rules and administrative hierarchies, can hinder school monitoring, among other tasks, reinforcing inequalities, whereas norms of 'deliberation' are more flexible, encouraging pragmatic responses to policy challenges. Based on deep ethnographic research, Mangla zooms into the local politics of service delivery in ways that few scholars have done, advancing our knowledge of how social outcomes actually improve - or fail to improve - on the ground.' Melani Cammett, Clarence Dillon Professor of International Affairs, Harvard University