Juan Gomez has worked in DNSP companies in the private and public sector. He has a very practical experience as a DNSP maintenance manager and business developer for years. Juan has also intense working knowledge in DNSP modelling, due to a very intense participation in different research projects with institutions like the Spanish Army, the Ministry of Science and Education, the University of Seville, etc. He obtained his PhD in 2009 and was awarded the Award of best Master Thesis in Maintenance in Spain (Asociacion Espanola de Mantenimiento). Adolfo Crespo works in academia but also has practical experience in maintenance management and modelling, due to a very intense participation in different engineering projects during the last 15 years. Most of these projects were involving multinational companies and engineering teams. Adolfo previosuly published books with Springer in the field of Engineering.

• Part 1. Introduction to Maintenance management in Network Utilities.- 1.A Background on Utilities and Maintenance Management.- 2.International Standards, Best Practices and Maintenance Management Models as Reference.- 3.Measuring the Maintenance Contribution.- 4.Techniques and Tools for Maintenance Management.- Part 2. Processes and Tools to Manage Maintenance in Network Utilities.- 5.Defining the Maintenance Management Framework.- 6.Managing the Maintenance Strategy.- 7.Monitoring Services.- 8Managing Incidents.- 9.Analyzing Maintenance.- 10.Incidents Prevention.- 11.Network Capacity Analysis and Administration.- 12.Control and Knowledge management Systems.- 13.Change management.- Part 3. Management Framework Evaluation.- 14.Qualitative Evaluation and Maturity.- 15.Quantitative Evaluation and Intellectual Capital Scope.

Juan Gomez has worked in DNSP companies in the private and public sector. He has a very practical experience as a DNSP maintenance manager and business developer for years. Juan has also intense working knowledge in DNSP modelling, due to a very intense participation in different research projects with institutions like the Spanish Army, the Ministry of Science and Education, the University of Seville, etc. He obtained his PhD in 2009 and was awarded the Award of best Master Thesis in Maintenance in Spain (Asociacion Espanola de Mantenimiento). Adolfo Crespo works in academia but also has practical experience in maintenance management and modelling, due to a very intense participation in different engineering projects during the last 15 years. Most of these projects were involving multinational companies and engineering teams. Adolfo previosuly published books with Springer in the field of Engineering.

• Part 1. Introduction to Maintenance management in Network Utilities.- 1.A Background on Utilities and Maintenance Management.- 2.International Standards, Best Practices and Maintenance Management Models as Reference.- 3.Measuring the Maintenance Contribution.- 4.Techniques and Tools for Maintenance Management.- Part 2. Processes and Tools to Manage Maintenance in Network Utilities.- 5.Defining the Maintenance Management Framework.- 6.Managing the Maintenance Strategy.- 7.Monitoring Services.- 8Managing Incidents.- 9.Analyzing Maintenance.- 10.Incidents Prevention.- 11.Network Capacity Analysis and Administration.- 12.Control and Knowledge management Systems.- 13.Change management.- Part 3. Management Framework Evaluation.- 14.Qualitative Evaluation and Maturity.- 15.Quantitative Evaluation and Intellectual Capital Scope.

Juan Gomez has worked in DNSP companies in the private and public sector. He has a very practical experience as a DNSP maintenance manager and business developer for years. Juan has also intense working knowledge in DNSP modelling, due to a very intense participation in different research projects with institutions like the Spanish Army, the Ministry of Science and Education, the University of Seville, etc. He obtained his PhD in 2009 and was awarded the Award of best Master Thesis in Maintenance in Spain (Asociacion Espanola de Mantenimiento). Adolfo Crespo works in academia but also has practical experience in maintenance management and modelling, due to a very intense participation in different engineering projects during the last 15 years. Most of these projects were involving multinational companies and engineering teams. Adolfo previosuly published books with Springer in the field of Engineering.

• Part 1. Introduction to Maintenance management in Network Utilities.- 1.A Background on Utilities and Maintenance Management.- 2.International Standards, Best Practices and Maintenance Management Models as Reference.- 3.Measuring the Maintenance Contribution.- 4.Techniques and Tools for Maintenance Management.- Part 2. Processes and Tools to Manage Maintenance in Network Utilities.- 5.Defining the Maintenance Management Framework.- 6.Managing the Maintenance Strategy.- 7.Monitoring Services.- 8Managing Incidents.- 9.Analyzing Maintenance.- 10.Incidents Prevention.- 11.Network Capacity Analysis and Administration.- 12.Control and Knowledge management Systems.- 13.Change management.- Part 3. Management Framework Evaluation.- 14.Qualitative Evaluation and Maturity.- 15.Quantitative Evaluation and Intellectual Capital Scope.