Jess Pilgrim-Brown is a sociologist and researcher in education. She is currently a Research Fellow at the University of Oxford, UK. She focuses on issues relating to social class, gender and wider social inequalities and has a specific interest in research on research, research culture and professional staff in higher education. Her thesis research ‘Doing the heavy lifting, the experiences of working-class professional services and administrative staff in Russell Group universities’ was the first of its kind in the UK.