Little Black Book for Managers

John Cross has designed and delivered learning and development programmes and has the real-world practitioner experience — RAF instructor, sales director, marketing director and business owner. He spent 15 years as a middle manager before starting his own training business. Kevin Money is Associate Professor at Henley Business School. He is the Director of the John Madejski Centre for Reputation and teaches on the MBA programme (6000 students). He is mentor and tutor in Henley's Advanced Management Programme. He is also a chartered psychologist, NLP practitioner and Director of the Positive Psychology Forum. He regularly speaks to both academic and practitioner audiences eg World Marketing Congress, BSkyB and the Future Leaders event. Rafael Gomez has previously taught Management at the London School of Economics and is currently Associate Professor in Industrial Relations and Human Resources at the University of Toronto. He has worked with both public and private sector organizations and presented his findings at 50 national and international conferences. He is a member of a number of related associations.

• Foreword ixIntroduction 1Part 1 – Your Rewarding Job 91. Your Responsibilities 112. Your Goals 193. Your Performance 274. Your Messages 37Part 2 – It’s All About You 475. Your Focus 496. Your Time 617. Your Image 738. Your Ideas 83Part 3 – Your Team Is What You Make It 939. Your Interactions 9510. Your Authority 10511. Your Successes and Failures 11512. Your Meetings 12313. Your People 133Part 4 – Your Talented Staff 14314. Their Personalities 14515. Their Reactions 15516. Their Motivations 16117. Their Talents 17118. Their Behaviours 18119. Their Career Changes 189Conclusion 197Further Reading 201About the Authors 211Acknowledgements 215Index 219

"Accessible and well set-out, it forms an indispensable guide for any manager to dip into when the need arises." (inManagement, Spring 2014) "For sheer readability and practicality, this book deserves a place in your briefcase on your next business trip." (The CA, February 2014) "... easy to find your way around, quick to read and relatively simple to absorb each lesson. This book is just like that little black dress that you know will be perfect, no matter what the occasion." (Edge, January 2014) "... a good book for new and experienced line managers alike. The Little Black Book for Managers is very well written — in an encouraging, supportive style — and gives enough information for the reader to make relevant decisions." (HR, January 2014) "There's enough to teach almost any leader something new...."??(People Management, November 2013) "This is a practical handbook on how to deal with almost any situation." (Talk Business, November 2013)