A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening,Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally,socially, and personally. With her time-tested techniques, you'lllearn how to:* Eliminate distractions and improve your concentration on what isbeing said* Locate key words, phrases, and ideas while listening* Cut through your own listening biases* Interpret body language clues* Ask constructive, nonthreatening questions that elicit realinformation* Get others to listen to you* Master a whole range of listening skills that you can use on thejob and in your personal lifeListening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.