Listening Leader

Powerful New Strategies for Becoming an Influential Communicator

Inbunden, Engelska, 2006

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In today's complex, fast-paced, high-intensity organizations, effective communication is paramount. But all too often, messages are misinterpreted, ignored, or missed altogether—stifling creativity, dampening morale, and even threatening achievement of basic goals. Harris's book is about improving communication by focusing on listening, and, in the process, developing more effective leadership skills throughout the organization. It explores ways in which managers and employees alike can elevate listening to the level of influence-to maximize conversational value and relationships through response and feedback.The Listening Leader integrates insights from management and psychology to offer practical techniques for overcoming common barriers to effective listening. With tips for keeping listening sharp and advice for boosting memory and recall, Harris provides readers with the tools to engage in much more productive dialogue with colleagues, supervisors, employees, and customers, as well as within relationships beyond work. The Listening Leader demonstrates that turning listening from a passive, compliant activity into an active, influential one contributes to more dynamic, trusting, collaborative, candid—and profitable—relationships through which everyone benefits.

Produktinformation

Utgivningsdatum2006-04-30
Mått156 x 235 x 19 mm
Vikt397 g
FormatInbunden
SpråkEngelska
Antal sidor152
FörlagBloomsbury Publishing Plc
ISBN9780275989835

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Affärsförhandlingar inom Ekonomi och Ledarskap

Richard M. Harris is President and Founder of Richard M. Harris Associates, a consulting firm specializing in business communication. He has presented management communication and leadership training programs to a wide variety of Fortune 500 and mid-sized companies, and speaks to professional and industry associations around the country. His articles on effective communication have appeared in such publications as Training and Development, Corporate Meetings & Incentives, Language Sciences, and Financial Executive.

PrefaceAcknowledgmentsPart 1 Why Listen?Chapter 1 Approaching ListeningChapter 2 The Listening Leader—A First ApproximationChapter 3 Attitudes and DemonsPart 2 Motivational ListeningChapter 4 Toward Conversational Continuity and ResponsibilityChapter 5 Strengthening FocusChapter 6 Spanning the Communicational DividePart 3 Keeping More of What You Take InChapter 7 Eleven Tips for Boosting Memory and Recall AbilityChapter 8 Three Ways to Keep Listening SharpPart 4 The Listening Leader—RevisitedChapter 9 Listening and LeadershipChapter 10 The Seven Core Attributes of a Listening LeaderAppendixesAppendix 1 Functions of FeedbackAppendix 2 Thirteen Keys to Articulate ListeningResourcesIndex

Writing for managers and frontline employees alike, consultant Harris focuses on the practical in this guide to improving communication by focusing on listening and developing more effective leadership skills throughout an organization, with the primary goal being the development of listening to the level of influence itself. He describes why listening is elementary to effectiveness, addresses attitudes and demons, and describes how motivational listening contributes to conversational continuity and responsibility, strengthened focus, and an improved communicational divide.