Lifescripts

What to Say to Get What You Want in Life's Toughest Situations

Häftad, Engelska, 2019

Av Stephen M. Pollan, Mark Levine, Stephen M Pollan

339 kr

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Expertly navigate any workplace conversation and come out on topWhen confronted with difficult situations in the workplace, many people are at a loss for words. That’s why New York Times bestselling authors Stephen M. Pollan and Mark Levine created Lifescripts: What to Say to Get What You Want in Life's Toughest Situations. Using two-color flowcharts, Lifescripts maps out 109 difficult conversations, guiding you through discussion openers and effective responses reach the desired result. This completely revised and updated edition includes nearly 50 new business-focused scripts covering everything from apologizing for a misdirected email to requesting better meeting manners.Inside, you’ll find scripts to fit any situation you’re confronting at work. Use the signature Lifescripts visual flowcharts to work your way through exactly how the conversation should go. Be it boosting employee morale or getting the raise you deserve, when the time comes, you’ll be prepared not only with the right words and phrases, but with the confidence you need to get what you want. Work your way through conversation scripts for terminations, performance reviews, negotiating job offers, asking for raises, and much moreLearn a unique set of icebreakers, pitches, questions, answers, and defenses for each difficult conversationEasily develop a winning conversational strategy using the signature visual flowcharts unique to LifescriptsGet strategic tips on attitude, timing, preparation, and behavior to help make any conversation a successThis revised Third Edition of Lifescripts is here to help employees and managers communicate even more clearly and effectively. Whatever the situation, Lifescripts provides a road map to navigate the most perplexing, problematic dialogues for success.

Produktinformation

Utgivningsdatum2019-05-10
Mått144 x 222 x 34 mm
Vikt544 g
FormatHäftad
SpråkEngelska
Antal sidor496
Upplaga3
FörlagJohn Wiley & Sons Inc
ISBN9781119571971

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Affärsförhandlingar inom Ekonomi och ledarskap

STEPHEN M. POLLAN was a successful practicing attorney for over forty years. He offered pragmatic career, financial, business, and legal advice to individuals and businesses. Pollan was CNBC's on-air personal finance expert for five years. MARK LEVINE lives with his wife and his Newfoundland Moses in Ithaca, New York. POLLAN and LEVINE have coauthored many books on business and personal finance, including Die Broke.??

Acknowledgments xiiiIntroduction xvPart I: Lifescripts for Dealing with Supervisors1. Meeting Your New Supervisor 32. Asking Your Supervisor for a Raise Outside of the Annual Review Process 73. Having Your Pay Cut 114. Asking Your Supervisor for a Salary Advance 155. Asking Your Supervisor for a Promotion 196. Asking Your Supervisor for Help with Your Workload 237. Asking Your Supervisor to Be Involved in Projects That Provide Greater Exposure 278. Asking Your Supervisor for Time to Shadow in Other Departments 319. Asking Your Supervisor for More Responsibilities 3510. Your Responsibilities Are Increased, but Not Your Pay 3911. Turning Down an Assignment 4312. Asking Your Supervisor for Relief from a Project 4913. Asking Your Supervisor for a Deadline Extension 5314. Asking Your Supervisor for a Transfer 5715. Asking Your Supervisor for More Staff 6316. Your Staff Is Cut 6717. Asking Your Supervisor for a Budget Increase 7118. Your Budget Is Cut 7519. Going over Your Supervisor’s Head 7920. Asking Your Supervisor If You Can Work from Home 8321. Asking Your Supervisor for a Schedule Adjustment to Accommodate School 8722. Asking Your Supervisor for Clearer Directions 9123. Asking Your Supervisor to Stop Micromanaging 9524. Breaking Bad News to Your Supervisor 9925. Explaining Rapid Staff Turnover to Your Supervisor 10326. Warning Your Supervisor of a Potential Client or Customer Problem 10727. Warning Your Supervisor of a Potential Vendor or Supplier Problem 11128. Apologizing for a Misdirected Email to Your Supervisor 11529. Defending an Expense Report to Your Supervisor 11930. Defending Your Own Performance from Criticism 12331. Putting an End to Verbal Abuse from Your Supervisor 12732. Putting an End to Unjust Criticism from Your Supervisor 13133. You’re a Company Icon Being Terminated 13534. You’re Terminated by a Friend 13935. You’re Terminated When Close to Retirement 14336. You’re Terminated When You Have a Personal Burden 14737. You’re Terminated, but Are Asked to Remain Available 15138. You’re Asked to Become a Part-Time Employee 15539. Asking Your Supervisor for a Job Recommendation 15940. Negotiating Severance with Your Supervisor 16341. Giving Notice to Your Supervisor 167Part II: Lifescripts for Dealing with Direct Reports42. Meeting Your New Staff 17343. Responding to a Direct Report’s Raise Request 17744. Responding to a Direct Report’s Promotion Request 18145. Responding to a Direct Report’s Request for Time Off 18546. Responding to a Direct Report’s Request to Hire Their Child 18947. Denying a Direct Report’s Vacation Request 19348. Responding to a Direct Report’s Request for a Schedule Adjustment 19749. Insisting on a More Positive Attitude from a Direct Report 20150. Insisting a Direct Report Show More Awareness of Ethical Issues 20551. Insisting a Direct Report Show More Respect for Diversity Efforts 20952. Insisting a Direct Report Improve Their Appearance 21353. Insisting on Better Hygiene from a Direct Report 21954. Putting an End to a Direct Report’s Personal Telephone and Internet Use 22355. Dealing with a Direct Report’s Repeated Lateness 22756. Putting an End to a Direct Report’s Procrastination 23157. Correcting Repeated Mistakes by a Direct Report 23558. Insisting a Direct Report Improve Their Voice Manners 23959. Putting an End to a Direct Report’s Personal Use of Equipment 24360. Requesting Better Meeting Manners from a Direct Report 24761. Dealing with Criticism a Direct Report Posts on Social Networking Platforms 25162. Questioning a Direct Report’s Expenses 25563. Delivering a Critical Performance Review to a Direct Report 25964. Reducing the Size of a Direct Report’s Staff 26365. Reducing the Size of a Direct Report’s Workspace 26766. Apologizing to a Direct Report for Your Own Behavior 27167. Apologizing to a Direct Report for Unintended Gender Insensitivity 27568. Apologizing to a Direct Report for Unintended Cultural Insensitivity 27969. Extending a Direct Report’s Responsibilities Without Increasing Their Pay 28370. Increasing an Entire Staff’s Hours but Not Their Pay 28771. Turning a Full-Time Direct Report into a Part-Timer 29172. Cutting an Entire Staff’s Pay 29573. Cutting an Individual Direct Report’s Pay 29974. Sending a Voluntary Termination Hint to a Direct Report 30375. Terminating a Friend 307Part III: Lifescripts for Dealing with Office Politics76. Tattling on a Peer to Your Supervisor 31377. Telling Your Supervisor That Someone Else Took Credit for Your Idea 31778. Asking Your Supervisor for Help with a Problem Peer 32179. Asking Your Supervisor to Help When Another Department Oversteps Their Bounds 32580. Suggesting Less Drinking to a Coworker 32981. Putting an End to Backstabbing by Direct Reports 33382. Putting an End to Harassment by a Coworker 33983. Putting an End to a Direct Report’s Gossiping 34384. Putting an End to a Direct Report’s Brownnosing 34785. Putting an End to a Direct Report’s Flirting 35186. Suggesting Better Hygiene to a Coworker 35587. Putting an End to a Coworker’s Chronic Interruptions 35988. Putting an End to a Coworker’s Dishonest Behavior 36389. Asking a Coworker to Treat Your Staff with More Respect 36790. Asking a Coworker to Stop Backstabbing 37191. Refusing to Lie for a Coworker 37592. Putting an End to a Coworker’s Romantic Overtures 37993. Asking a Coworker to Stop Gossiping 38394. Asking a Coworker to Come in Earlier and/or Stay Later 38795. Asking a Coworker to Improve the Quality of Their Work 39396. Correcting a Coworker’s Mistakes 39797. Putting an End to a Coworker’s Pilfering 40198. Asking a Coworker to Accelerate Their Work 40599. Asking a Coworker to Redo Their Work 409100. Requesting Better Meeting Manners from a Coworker 413101. Deflecting a Coworker’s Probes for Personal Information 417102. Asking a Coworker to Stay Within the Bounds of Their Role 421103. Asking a Coworker to Cover for You 425104. Asking a Coworker to Switch Vacations with You 429105. Apologizing to a Coworker for a Misdirected Email 433106. Apologizing to a Coworker for Unintended Gender Insensitivity 437107. Apologizing to a Coworker for Unintended Cultural Insensitivity 441108. Helping a Coworker Set More Realistic Goals 445109. Telling a Coworker Their Job May Be in Danger 449Index 453