Jennifer Koerber is a consultant, writer, and trainer working in the intersection of technology, everyday life, and libraries.

• PrefaceAcknowledgmentsIntroduction1 Immigrants and Refugees in the United States (and Libraries)Waves of ImmigrationEarly 20th-Century ImmigrationA Tale of Two Cities: Louisville, Kentucky, and Boise, Idaho"Cities and States of Refuge for the Oppressed"Immigration Terms and AcronymsBarriers to Immigrants Using LibrariesUndocumented ImmigrantsIntegration and Celebration2 Accessible Libraries: In-Person and OnlineCommitment to AccessibilityMunicipal AdministrationsLibrary Public StatementsMission and Vision StatementsAccessible StaffStaff DiversityLanguage Learning and TranslationCultural AwarenessAccessible BuildingsSignage and WayfindingCollectionsCommunity InformationAccessible ServicesAccessible WebsitesUsability ImprovementsFewer, Plainer WordsImprove Site NavigationAdd Metadata and DescriptionsTranslationGoogle TranslateContent-Driven Translation3 Language Literacy and EducationEnglish Language Learning ProgramsConversation GroupsEnglish Language ClassesTutors and Other 1:1 Learning ProgramsInformal Individual LearningA Highly Structured ApproachSchedulingTech ToolsFamily LiteracyLanguage SharingAccent and Idiom WorkEnglish for Specific PurposesNative Language LiteracyWho's In Charge?StaffVolunteersProfessionalsCommunity or Participant LedFinding Instructors and Volunteers4 CitizenshipCitizenship MaterialsKnow Your RightsCitizenship CornersCitizenship EventsInformation SessionsNaturalization CeremoniesCitizenshipworksClasses and SupportApplying for CitizenshipCitizenship Test PreparationLife in the United StatesLegal AidResourcesPartnershipsStaff CertificationGo Virtual5 Workforce DevelopmentJob Assistance EssentialsWork-Specific Language HelpAccent Reduction and PronunciationInterview PreparationProfession-Specific ESOL ClassesDriver's Education ClassesEducation and Training ResourcesSupport Professionals and EntrepreneursProfessional CredentialingSupport Entrepreneurs6 Cultural ProgramsSharing ProgramsExhibitions and DisplaysCultural ShowcasesCraft ProgramsConversations with the CommunityLecturesSister City ExchangesSpecific TopicsPersonal StoriesMedia Discussion GroupsLiterature Discussion Groups: English LanguageLiterature Circles: Original LanguageBook Discussion GroupsFilm SeriesMusic Sharing and DiscussionNon-English Conversation GroupsCooking ProgramsDiscussions about Spirituality7 Building CommunityBuilding Community through OutreachThe Grand TourMobile PromotionBiblio BicyclesElectric, Agile, Fun!125Mobile Services, 21st-Century EditionBuilding Community through PartnershipsMaking ConnectionsPotential PartnersOther LibrariesCity and Regional AdministratorsOrganizations Serving NewcomersWelcoming AmericaBuilding Community through ConversationsCultural LiteracyCivic LabA Network of Trust8 Expanding ServicesPromotion and MarketingWord of Mouth Is EverythingLibrary AmbassadorsTech Tools for Word of MouthTraditional MarketingMaking the CaseCollecting DataOutcomes MeasurementFundingIncreased Library and Municipal ResourcesLocal SourcesGrantsStatewide Grants at the Fresno County Public LibraryThe American Dream Literacy InitiativeExtending Your ResourcesReferencesIndex

Each chapter of the book provides lists of resources and Brainstorm Boxes to both provoke and inform the reader… A wonderful book that will assist any public library deliver a variety of programs and services that will be of real value to the immigrant and newcomer communities.