Learning To Run - A Guide To Business Process Re-engineering

David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: /No Cross-functional communication or co-operation. /No understanding of the end-to-end process /No ownership of the end-to-end process /Blame culture /Silo mentality /Resistance to change /Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.