Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation 1

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Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Jaideep Motwani • Rob Ptacek • Richard Fleming

Pocket

289:-

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138 sidor
2012

This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with Lean Six Sigma.

Författare: Jaideep Motwani, Rob Ptacek, Richard Fleming
Format: Pocket/Paperback
ISBN: 9781606494073
Språk: Engelska
Antal sidor: 138
Utgivningsdatum: 2012-12-16
Förlag: Business Expert Press