Leader's Guide to Emotional Agility (Emotional Intelligence), The

Dr. Kerrie Fleming is the Director of the Ashridge Leadership Centre and Head of the Leadership and People faculty at Ashridge, specialising in emotional intelligence (EI). Kerrie has designed and delivered customised MBA and open leadership and management development programmes for the Foreign Office, Continental, Abu Dhabi Executive Council, BNP Paribas, Azadea and MUFG.

• AcknowledgementsWhy you need to read this bookIntroductionStructure of the bookPart 1: The Seven Steps to Emotional Agility (EA)Chapter 1: Who is the real you?Chapter 2: How do you feel and why does it matter?Chapter 3: Becoming aware of others: spotting emotional responsesChapter 4: Taking time to understand emotions in yourself and othersChapter 5: How to manage your own emotionsChapter 6: How to manage the mood of othersChapter 7: Taking some time to gain wisdom in your emotional response and actionsPart 2: Emotional Agility in ActionChapter 8: Using emotional agility to improve the outcome of difficult performance appraisalsChapter 9: Using emotional agility to motivate a disengaged teamChapter 10: Using emotional agility to enhance creativity and innovationChapter 11: Using emotional agility to manage and navigate changeChapter 12: Using emotional agility to increase and improve your leadership influenceConclusion: Putting it all togetherReferencesIndex

Select Guide Rating