Language, Bureaucracy and Social Control

Inbunden, Engelska, 2015

Av Srikant Sarangi, Stefaan Slembrouck, Stefan Slembrouck

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Language, Bureaucracy and Social Control explores the varying inter-relationships between language, forms of bureaucratic organisation and social control. The text provides a detailed examination of the discursive dimensions of some of the key techniques of modern power: the 'productive' surveillance practices of administrative and public service institutions. Special attention is paid to recent developments within the state domain and the private economy such as the introduction of consumerism and promotional practices in welfare institutions, and the spread of bureaucratisation in contexts such as banking and education.

Produktinformation

Utgivningsdatum2015-02-09
Mått138 x 216 x 18 mm
Vikt408 g
FormatInbunden
SpråkEngelska
SerieReal Language Series
Antal sidor256
FörlagTaylor & Francis Ltd
ISBN9781138836037

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ForewordAcknowledgements1. Language, bureaucracy and social controlBureaucracyBureacracy and social controlLanguage and bureaucracySynopsis2. Bureaucratisation and debureaucratisation in contemporary societyIntroduction: what discourse practices are construed as bureaucratic?Bureaucratisation and debureaucratisationChanging discourse practices as action and as processThe analysis of language useThe language-situation dynamicSocial control as an area of struggleConclusion3. The pragmatics of information exchange in bureaucratic discourseIntroduction: information exchange as a focus of studyBureaucrats seeking information and clients giving itInterpreting information exchange in pragmatic termsReversing the roles: clients seeking information and institutions avoiding giving informationConclusion: regulated information exchange and social control4. Role behaviour in discourseIntroductionModes of talk and multiple role behaviourDiscourse rolesShifting role relationships and the construction of social identitiesRole perception in discourseConclusion5. The client's perspective: clients as citizensIntroductionChallenging the inhuman face of bureaucracyCreating an edge over the institutionTalking to bureaucrats in order to maintain non-clienthoodClient's response to institutional failure: the case of lost mailConclusion6. The bureaucrat's perspective: citizens as clientsIntroductionAlarming the clientMaintaining bureaucracy through official documents: forms and leafletsConclusion7. The discourse of mediation: bureaucrats' dilemma and clients' wisdomIntroductionSocial workers attemting to redress the imbalanceCounselling institutionsInstitutional monopolies over mediationConclusion: socio-economic struggles over multi-tier bureaucracy8. Instead of a conclusionBibliographyAppendicesIndex