Richard F. Bellaver is an associate director at the Center for Information and Communication Science, Ball State University. He holds a B.S. in industrial economics from Purdue University and an M.B.A. from Michigan State University. John M. Lusa is a visiting associate professor at the Center for Information and Communication Science, Ball State University and managing director and principal at International Communications. He holds a B.S.J. from Ohio University and an M.B.A. from the University of Dayton.

• A practical framework - understanding knowledge management; document imaging and management - taming the paper tiger; groupware - messaging and co-operation; developing effective knowledge with both qualitative and quantitive research; systems architecture - the preparation for knowledge management; the storage and access of distributed knowledge; an integrated development model for knowledge management; the role of directories in knowledge management; the Internet as a mechanism to enhance content and extend access to corporate data resources; the power of managing knowledge in a worldwide enterprise; knowledge management for competitive advantage - mining diverse sources for marketing intelligence; building knowledge communities with webs of connections.