• 1 Introduction.- 2 Knowledge Management: A Sociotechnical Perspective.- 1 Know-Why.- 3 The Knowledge Management Spectrum: The Human Factor.- 4 Organisational Ability: Constituents and Congruencies.- 5 Managing Knowledge in a Knowledge Business.- 6 Knowledge Dynamics in Organisations.- 2 Know-What.- 7 Personality Type and the Development of Knowledge Evolution.- 8 The Importance of Individual Knowledge in Developing the Knowledge-Centric Organisation.- 3 Know-Who.- 9 Managing Customer Knowledge: A Social Construction Perspective.- 10 Facilitating Learning and Knowledge Creation in Community of Practice: A Case Study in a Corporate Learning Environment.- 11 Information Technology and Knowledge Acquisition in Manufacturing Companies: A Scandinavian Perspective.- 4 Know-How.- 12 Methods for Knowledge Management Strategy Formulation: A Case Study.- 13 Knowledge Creation and Management: The Case of Fortum Engineering Ltd.- 14 Knowledge Requirement System (KRS): An Approach to Improving and Understanding Requirements.- 15 Managing Tacit Knowledge in Knowledge-Intensive Firms: Is There a Role for Technology?.- 16 Conclusion.- References.

From the reviews: Knowledge Management in the SocioTechnical World: the Graffiti Continues Elayne Coakes, Dianne Willis, Steve Clarke Star Rating ---------- Traditional information systems approaches tend to view knowledge management (KM) as a purely technical problem to be solved by appropriate methodologies and tools. Consequently, many projects fail because they do not take into account the social contexts in which knowledge is created and managed in organisations. This book is recommended for anyone interested in understanding the social dimension to KM and how to make KM more effective. It notes that the sociotechnical approach puts people and groups in organisations at the heart of KM, showing that in realising that knowledge resides in the people as well as in artefacts, more effective use can be made of KM methods to reach organisational 'goals. Thus, what appears to be a radical break with traditional approaches actually enhances their effectiveness. This well written and integrated collection of papers provides a rounded introduction to sociotechnical knowledge management. The sociological, psychological, and organisational background material is succinct and accessible to those of a technical bent. The overall emphasis is very practical and there are well developed accounts of real case studies. It is well suited to supporting continuing professional development and for advanced use. Greg Michaelson MBCS Senior lecturer, Heriot-Watt University The Computer Bulletin, November 2003 "Traditional Information systems approaches tend to view knowledge management (KM) as a purely technical problem to be solved by appropriate methodologies and tools. ... This book is recommended for anyone interested in understanding the social dimension to KM, and how to make KM more effective. ... This well written and integrated collection of papers provides a rounded introduction to sociotechnical knowledge management. ... The overall emphasis is very practical and there are well developed accounts of real case studies." (Greg Michaelson, Computer Bulletin, November, 2003) "I enjoyed this book; if you are interested in knowledge management, you probably will too. ... Overall, there is plenty of material here for both academics and practitioners interested in knowledge management. The book will also serve as useful source material to support knowledge management teaching. One unusual stylistic feature is the highlighting of key points in speech bubble call-outs from the main text." (J. Edwards, Journal of the Operational Research Society, Issue 54, 2003) "The book ... is about knowledge management from the socio-technical perspective. If you are interested in looking at the critical factors for the success of knowledge management systems in organizations from socio-technical perspective, this book will be of great use for you. This book gives a good collection of case studies and observations based on the individual and organizational experiences. ... The best part of the book is looking at the real application of social aspects of knowledge management in this domain." (Bhavani Sridharan, Educational Technology and Society, Vol. 3 (5), 2002)

• 1 Introduction.- 2 Knowledge Management: A Sociotechnical Perspective.- 1 Know-Why.- 3 The Knowledge Management Spectrum: The Human Factor.- 4 Organisational Ability: Constituents and Congruencies.- 5 Managing Knowledge in a Knowledge Business.- 6 Knowledge Dynamics in Organisations.- 2 Know-What.- 7 Personality Type and the Development of Knowledge Evolution.- 8 The Importance of Individual Knowledge in Developing the Knowledge-Centric Organisation.- 3 Know-Who.- 9 Managing Customer Knowledge: A Social Construction Perspective.- 10 Facilitating Learning and Knowledge Creation in Community of Practice: A Case Study in a Corporate Learning Environment.- 11 Information Technology and Knowledge Acquisition in Manufacturing Companies: A Scandinavian Perspective.- 4 Know-How.- 12 Methods for Knowledge Management Strategy Formulation: A Case Study.- 13 Knowledge Creation and Management: The Case of Fortum Engineering Ltd.- 14 Knowledge Requirement System (KRS): An Approach to Improving and Understanding Requirements.- 15 Managing Tacit Knowledge in Knowledge-Intensive Firms: Is There a Role for Technology?.- 16 Conclusion.- References.

From the reviews: Knowledge Management in the SocioTechnical World: the Graffiti Continues Elayne Coakes, Dianne Willis, Steve Clarke Star Rating ---------- Traditional information systems approaches tend to view knowledge management (KM) as a purely technical problem to be solved by appropriate methodologies and tools. Consequently, many projects fail because they do not take into account the social contexts in which knowledge is created and managed in organisations. This book is recommended for anyone interested in understanding the social dimension to KM and how to make KM more effective. It notes that the sociotechnical approach puts people and groups in organisations at the heart of KM, showing that in realising that knowledge resides in the people as well as in artefacts, more effective use can be made of KM methods to reach organisational 'goals. Thus, what appears to be a radical break with traditional approaches actually enhances their effectiveness. This well written and integrated collection of papers provides a rounded introduction to sociotechnical knowledge management. The sociological, psychological, and organisational background material is succinct and accessible to those of a technical bent. The overall emphasis is very practical and there are well developed accounts of real case studies. It is well suited to supporting continuing professional development and for advanced use. Greg Michaelson MBCS Senior lecturer, Heriot-Watt University The Computer Bulletin, November 2003 "Traditional Information systems approaches tend to view knowledge management (KM) as a purely technical problem to be solved by appropriate methodologies and tools. ... This book is recommended for anyone interested in understanding the social dimension to KM, and how to make KM more effective. ... This well written and integrated collection of papers provides a rounded introduction to sociotechnical knowledge management. ... The overall emphasis is very practical and there are well developed accounts of real case studies." (Greg Michaelson, Computer Bulletin, November, 2003) "I enjoyed this book; if you are interested in knowledge management, you probably will too. ... Overall, there is plenty of material here for both academics and practitioners interested in knowledge management. The book will also serve as useful source material to support knowledge management teaching. One unusual stylistic feature is the highlighting of key points in speech bubble call-outs from the main text." (J. Edwards, Journal of the Operational Research Society, Issue 54, 2003) "The book ... is about knowledge management from the socio-technical perspective. If you are interested in looking at the critical factors for the success of knowledge management systems in organizations from socio-technical perspective, this book will be of great use for you. This book gives a good collection of case studies and observations based on the individual and organizational experiences. ... The best part of the book is looking at the real application of social aspects of knowledge management in this domain." (Bhavani Sridharan, Educational Technology and Society, Vol. 3 (5), 2002)

• 1 Introduction.- 2 Knowledge Management: A Sociotechnical Perspective.- 1 Know-Why.- 3 The Knowledge Management Spectrum: The Human Factor.- 4 Organisational Ability: Constituents and Congruencies.- 5 Managing Knowledge in a Knowledge Business.- 6 Knowledge Dynamics in Organisations.- 2 Know-What.- 7 Personality Type and the Development of Knowledge Evolution.- 8 The Importance of Individual Knowledge in Developing the Knowledge-Centric Organisation.- 3 Know-Who.- 9 Managing Customer Knowledge: A Social Construction Perspective.- 10 Facilitating Learning and Knowledge Creation in Community of Practice: A Case Study in a Corporate Learning Environment.- 11 Information Technology and Knowledge Acquisition in Manufacturing Companies: A Scandinavian Perspective.- 4 Know-How.- 12 Methods for Knowledge Management Strategy Formulation: A Case Study.- 13 Knowledge Creation and Management: The Case of Fortum Engineering Ltd.- 14 Knowledge Requirement System (KRS): An Approach to Improving and Understanding Requirements.- 15 Managing Tacit Knowledge in Knowledge-Intensive Firms: Is There a Role for Technology?.- 16 Conclusion.- References.

From the reviews: Knowledge Management in the SocioTechnical World: the Graffiti Continues Elayne Coakes, Dianne Willis, Steve Clarke Star Rating ---------- Traditional information systems approaches tend to view knowledge management (KM) as a purely technical problem to be solved by appropriate methodologies and tools. Consequently, many projects fail because they do not take into account the social contexts in which knowledge is created and managed in organisations. This book is recommended for anyone interested in understanding the social dimension to KM and how to make KM more effective. It notes that the sociotechnical approach puts people and groups in organisations at the heart of KM, showing that in realising that knowledge resides in the people as well as in artefacts, more effective use can be made of KM methods to reach organisational 'goals. Thus, what appears to be a radical break with traditional approaches actually enhances their effectiveness. This well written and integrated collection of papers provides a rounded introduction to sociotechnical knowledge management. The sociological, psychological, and organisational background material is succinct and accessible to those of a technical bent. The overall emphasis is very practical and there are well developed accounts of real case studies. It is well suited to supporting continuing professional development and for advanced use. Greg Michaelson MBCS Senior lecturer, Heriot-Watt University The Computer Bulletin, November 2003 "Traditional Information systems approaches tend to view knowledge management (KM) as a purely technical problem to be solved by appropriate methodologies and tools. ... This book is recommended for anyone interested in understanding the social dimension to KM, and how to make KM more effective. ... This well written and integrated collection of papers provides a rounded introduction to sociotechnical knowledge management. ... The overall emphasis is very practical and there are well developed accounts of real case studies." (Greg Michaelson, Computer Bulletin, November, 2003) "I enjoyed this book; if you are interested in knowledge management, you probably will too. ... Overall, there is plenty of material here for both academics and practitioners interested in knowledge management. The book will also serve as useful source material to support knowledge management teaching. One unusual stylistic feature is the highlighting of key points in speech bubble call-outs from the main text." (J. Edwards, Journal of the Operational Research Society, Issue 54, 2003) "The book ... is about knowledge management from the socio-technical perspective. If you are interested in looking at the critical factors for the success of knowledge management systems in organizations from socio-technical perspective, this book will be of great use for you. This book gives a good collection of case studies and observations based on the individual and organizational experiences. ... The best part of the book is looking at the real application of social aspects of knowledge management in this domain." (Bhavani Sridharan, Educational Technology and Society, Vol. 3 (5), 2002)