Edited by Birgitte Andersen, Professor of the Economics and Management of Innovation, School of Business, Economics and Informatics, Birkbeck College, University of London, Jeremy Howells, Pro-Vice Chancellor (Research, Innovation & External Engagement), University of Portsmouth, Richard Hull, Institute for Creative and Cultural Entrepreneurship, Goldsmiths, University of London, Ian Miles, Manchester Institute of Innovation Research, University of Manchester and Joanne Roberts, University of Southampton, UK

• Contents: 1. Introducing the New Service Economy 2. Knowledge and Innovation in the New Service Economy 3. The Contribution of Knowledge-Intensive Services to Manufacturing Industry 4. Competition and Innovation Amongst Knowledge Intensive and Other Service Firms: Evidence from Germany 5. Web Services: Knowledge of the New 6. Ecommerce: Servicing the New Economy 7. Environmental Services: Sustaining Knowledge 8. Computer Services: The Dynamics of a Knowledge-Intensive Sector 9. Knowledge Management Practices and Innovation 10. Services, Knowledge and Intellectual Property 11. The Internationalisation of Knowledge-Intensive Business Service Firms 12. Outsourcing Novelty: The Externalisation of Innovative Activity 13. Services and Systems of Innovation 14. Intellectual Property Rights Shaping Innovation in Services 15. Global Knowledge Systems in a Service Economy 16. Understanding the New Service Economy References Index

'This book should be read by all who are interested in the impact of knowledge and innovation on the global service economy.'

Edited by Birgitte Andersen, Professor of the Economics and Management of Innovation, School of Business, Economics and Informatics, Birkbeck College, University of London, Jeremy Howells, Pro-Vice Chancellor (Research, Innovation & External Engagement), University of Portsmouth, Richard Hull, Institute for Creative and Cultural Entrepreneurship, Goldsmiths, University of London, Ian Miles, Manchester Institute of Innovation Research, University of Manchester and Joanne Roberts, University of Southampton, UK

• Contents: 1. Introducing the New Service Economy 2. Knowledge and Innovation in the New Service Economy 3. The Contribution of Knowledge-Intensive Services to Manufacturing Industry 4. Competition and Innovation Amongst Knowledge Intensive and Other Service Firms: Evidence from Germany 5. Web Services: Knowledge of the New 6. Ecommerce: Servicing the New Economy 7. Environmental Services: Sustaining Knowledge 8. Computer Services: The Dynamics of a Knowledge-Intensive Sector 9. Knowledge Management Practices and Innovation 10. Services, Knowledge and Intellectual Property 11. The Internationalisation of Knowledge-Intensive Business Service Firms 12. Outsourcing Novelty: The Externalisation of Innovative Activity 13. Services and Systems of Innovation 14. Intellectual Property Rights Shaping Innovation in Services 15. Global Knowledge Systems in a Service Economy 16. Understanding the New Service Economy References Index

'This book should be read by all who are interested in the impact of knowledge and innovation on the global service economy.'

Edited by Birgitte Andersen, Professor of the Economics and Management of Innovation, School of Business, Economics and Informatics, Birkbeck College, University of London, Jeremy Howells, Pro-Vice Chancellor (Research, Innovation & External Engagement), University of Portsmouth, Richard Hull, Institute for Creative and Cultural Entrepreneurship, Goldsmiths, University of London, Ian Miles, Manchester Institute of Innovation Research, University of Manchester and Joanne Roberts, University of Southampton, UK

• Contents: 1. Introducing the New Service Economy 2. Knowledge and Innovation in the New Service Economy 3. The Contribution of Knowledge-Intensive Services to Manufacturing Industry 4. Competition and Innovation Amongst Knowledge Intensive and Other Service Firms: Evidence from Germany 5. Web Services: Knowledge of the New 6. Ecommerce: Servicing the New Economy 7. Environmental Services: Sustaining Knowledge 8. Computer Services: The Dynamics of a Knowledge-Intensive Sector 9. Knowledge Management Practices and Innovation 10. Services, Knowledge and Intellectual Property 11. The Internationalisation of Knowledge-Intensive Business Service Firms 12. Outsourcing Novelty: The Externalisation of Innovative Activity 13. Services and Systems of Innovation 14. Intellectual Property Rights Shaping Innovation in Services 15. Global Knowledge Systems in a Service Economy 16. Understanding the New Service Economy References Index

'This book should be read by all who are interested in the impact of knowledge and innovation on the global service economy.'