ITIL Lifecycle Essentials

Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech. A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon.To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.

• 1: Introducing Service Management2: Key Concepts and Roles3: The Service Lifecycle4: Service Strategy6: Service Design7: Service Transition8: Service Operation9: Continual Service Improvement10: Service Management Training and Qualifications11: Multiple Choice Exam Strategies12: Further Reading/Resources