Introduction to Operations and Supply Chain Management, Global Edition

About our authors Cecil Bozarth is Professor of Operations and Supply Chain Management at the Poole College of Management at North Carolina State University, where he has received awards for teaching excellence at both the undergraduate and graduate levels. He is a former chair of the Operations Management Division of the Academy of Management, and in 1999 was recognized by APICS as a subject matter expert (SME) in the area of supply chain management. His particular areas of interest are operations and supply chain strategy and supply chain information systems. Bozarth's consulting experience cuts across a wide range of industries, including such companies as BlueCross BlueShield of North Carolina, Daimler-Benz, John Deere, Duke Energy, Eisai, Ford Motor Company, GKN, IBM, GlaxoSmithKline, Milliken, Patheon, Sonoco, and others. For 13 years, Bozarth was an associate editor for the Journal of Operations Management; he now serves on the journal's editorial advisory board. Bozarth has also served as a guest editor for the Academy of Management Journal, as well as the Journal of Operations Management.Robert Handfield is the Bank of America Professor and a Distinguished University Professor at North Carolina State University. Handfield has consulted with over 25 Fortune 500 companies, including Biogen Idec, Caterpillar, John Deere, GlaxoSmithKline, Boston Scientific, Delphi, Chevron, British Petroleum, Chevron Phillips, Bank of America, Sensata, Honda of America, KPMG, ConocoPhillips, Federal Express, SAP, and others, and is a world-renowned expert in the areas of purchasing and logistics. Handfield is the former editor-in-chief of the Journal of Operations Management and has written several books on SCM topics, including Introduction to Supply Chain Management (Prentice Hall, with Ernest L. Nichols; translated into Japanese, Korean, Chinese and Indonesian), Supply Chain Redesign (Prentice Hall Financial Times), and Purchasing and Supply Chain Management, 5th Edition (South-Western College Publishing, with Robert M. Monczka, Larry C. Giunipero, and James L. Patterson).

• PART I: CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS Introduction to Operations and Supply Chain ManagementOperations and Supply Chain StrategiesPART II: ESTABLISHING THE OPERATIONS ENVIRONMENT Process Choice and Layout Decisions in Manufacturing and ServicesBusiness ProcessesManaging QualityManaging CapacityPART III: ESTABLISHING SUPPLY CHAIN LINKAGES Supply ManagementLogisticsPART IV: PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS ForecastingSales and Operations Planning (Aggregate Planning)Managing Inventory throughout the Supply ChainManaging Production across the Supply ChainJIT / Lean ProductionPART V: PROJECT MANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT Managing ProjectsDeveloping Products and Services