Introduction to Hospitality Management

Dr. Dennis Reynolds is Dean of the University of Houston Conrad N. Hilton College of Hotel and Restaurant Management. Ranked 15th among the world's most prolific hospitality management authors, Professor Reynolds has authored or co-authored more than 100 articles and six textbooks.Dr. Imran Rahman is Associate Professor in the Department of Nutrition, Dietetics, and Hospitality Management in the College of Human Sciences at Auburn University. He was recently appointed to the prestigious Mike & Leann Rowe Endowed Professorship in International Studies.Dr. Clayton W. Barrows is Professor and Interim Chair of Hospitality Management in the Peter T. Paul College of Business and Economics at the University of New Hampshire, where he teaches classes in hospitality management with an emphasis on private club management. He has worked in the hospitality industry and in hospitality education in the United States and Canada for over 30 years.

• Preface viiAcknowledgments xiAbout the Authors xiiiPart I The Hospitality Industry1 The Hospitality Industry and You 32 Growth and Change in the Hospitality Industry 35Part II Foodservice3 The Foodservice Industry 634 Restaurant Operations 785 Onsite Foodservice 976 Beverage Management 125Part III Lodging7 The Lodging Industry 1478 Hotel and Lodging Operations 1739 Food and Beverages in Hotels 207Part IV Tourism10 The Tourism Industry 23311 Destinations: Tourism Generators 26212 Event Management 296Part V Management13 Accounting 33114 Human Resources 34915 Service Management 37116 Leadership and Management 388Index I-1