Interviewer Effects from a Total Survey Error Perspective

Kristen Olson, Ph.D., is Leland J. and Dorothy H. Olson Professor and Vice Chair of the Department of Sociology at the University of Nebraska-Lincoln.Jennifer Dykema, Ph.D., is Distinguished Scientist and Senior Survey Methodologist at the University of Wisconsin Survey Center.Allyson L. Holbrook, Ph.D., is a Professor of Public Administration and Psychology at the University of Illinois at Chicago. Frauke Kreuter, Ph.D., is Director of the Joint Program in Survey Methodology at the University of Maryland, Professor of Statistics and Methodology at the University of Mannheim, and Head of the Statistical Methods Research Department (on leave) at the Institute for Employment Research in Nuremberg.Jolene D. Smyth, Ph.D., is an Associate Professor in the Department of Sociology and the Director of the Bureau of Sociological Research at the University of Nebraska-Lincoln. Brady T. West, Ph.D., is a Research Associate Professor in the Survey Research Center at the Institute for Social Research on the University of Michigan-Ann Arbor campus.

• Section I. History and OverviewChapter 1: The Past, Present, and Future of Research on Interviewer EffectsChapter 2: The Legacy of Charles CannellSection II: Training InterviewersChapter 3: General Interviewing Techniques: Developing Evidence-Based Practices for Standardized InterviewingChapter 4: How to Conduct Effective Interviewer Training: A Meta-Analysis and Systematic ReviewSection III: Managing and Monitoring Interviewers and the Survey ProcessChapter 5: Exploring the Mind of the Interviewer: Findings from Research with Interviewers to Improve the Survey ProcessChapter 6: Behavior Change Techniques for Reducing Interviewer Contributions to Total Survey ErrorChapter 7: Statistical Identification of Fraudulent Interviews in Surveys: Improving Interviewer ControlsChapter 8: Examining the Utility of Interviewer Observations on the Survey Response ProcessSection IV: Interviewer Effects and Interview Context and ModeChapter 9: Why do Interviewers Vary in Achieving Interview Privacy and Does Privacy Matter?Chapter 10: Unintended Interviewer Bias in a Community-based Participatory Research Randomized Control Trial among American Indian YouthChapter 11: Virtual Interviewers, Social Identities, and Survey Measurement ErrorChapter 12: Differences in Interaction Quantity and Conversational Flow in CAPI and CATI InterviewsChapter 13: Interacting with Interviewers in Voice and Text Interviews on SmartphonesSection V: Interviewers and NonresponseChapter 14: Explaining Interviewer Effects on Survey Unit Nonresponse: A Cross-Survey AnalysisChapter 15: Comparing Two Methods for Managing Telephone Interview CasesChapter 16: Investigating the Use of Nurse Paradata in Understanding Nonresponse to Biological Data CollectionSection VI: Interview Pace and BehaviorsChapter 17: Exploring the Antecedents and Consequences of Interviewer Reading Speed (IRS) at the Question LevelChapter 18: Response Times as an Indicator of Data Quality: Associations with Question, Interviewer, and Respondent Characteristics in a Health Survey of Diverse RespondentsChapter 19: Accuracy and Utility of Using Paradata to Detect Question-Reading DeviationsChapter 20: What do Interviewers Learn? Changes in Interview Length and Interviewer Behaviors over the Field PeriodSection VII: Estimating Interviewer EffectsChapter 21: Modeling Interviewer Effects in the National Health Interview StudyChapter 22: A Comparison of Different Approaches to Examining Whether Interviewer Effects Tend to Vary Across Different Subgroups of RespondentsChapter 23: Designing Studies for Comparing Interviewer Variance in Two Groups of Survey Interviewers