International Practice Development in Health and Social Care

Professor Kim Manley CBE is Emeritus Professor at Canterbury Christ Church University, Professor in Practice Development and Co-Director of the ImpACT Research Group at University East Anglia for Practice and System Transformation. Formerly Co-Director and Professor, Practice Development, Research and Innovation, at the England Centre for Practice Development, Canterbury Christ Church University, and Joint Clinical Chair, East Kent Hospitals University NHS Foundation Trust, UK. Kim is an active member of the International Practice Development Collaborative.Professor Valerie Wilson holds a joint appointment as Professor of Nursing Research at Illawarra & Shoalhaven Local Health District and the University of Wollongong, NSW, Australia. The focus of her role is on ‘working with’ clinicians to develop person centred approaches to care, that are both evidence based and take into account the needs of patients and their families.Professor Christine Øye is a Professor of Health and Care Services Research at the Western Norway University of Applied Sciences, Bergen, Norway. Her research interests include facilitating workplace learning using action research in various health and social care settings.

• List of contributors xiForeword by Cheryl Atherfold xvForeword by Michael West xviAcknowledgements xviii1. Transforming Health and Social Care Using Practice Development 1Kim Manley, Valerie Wilson, and Christine ØyeSetting the scene at this time of high challenge 1Practice development: its relevance to contemporary health and social care and crisis 2Practice development: growing scope and impact from interprofessional collaboration and working with shared values 3Developments since 2008 international edition 4Living our values as editors and authors 7The key concepts and structure of the book 8Conclusion 10References 102. Shaping Health Services Through True Collaboration Between Professional Providers and Service Users 14Kristin Ådnøy Eriksen, Julia Kittscha, and Greg FairbrotherIntroduction 14Examples of collaborative approaches 15Discussion 21Conclusion 23References 243. Turning Point: Curious Novice to Committed Advocate 26Catherine Adams, Ciaran Crowe, Crystal McLeod, and Giselle CoromandelInclusivity, relatability, effectiveness – Ciaran’s Eureka 27Building contextual readiness – Cathy’s nemesis and enlightenment 29Engagement 30Facilitation – Crystal’s unrecognised talent 31Co-production – collective ownership 33Giselle’s experience with co-production 34Conclusion 35References 364. Sustainable Person-Centred Communities Design and Practice 39Sharon Lee, Mayur Vibhuti, and Tobba Therkildsen SudmannIntroduction 39The litmus test – what are sustainable person-centred communities? 45Facilitating creative and brave practitioners – critical appreciation of sustainable person-centred communities’ design and practice 47Concluding remarks 48References 495. Promoting Person-Centred Care for Older People 52Victoria Traynor, Hui-Chen (Rita) Chang, Andreas Büscher, and Duncan McKellarIntroduction 52Illustrating the application of claims, concerns and issues 53Case studies 53International, cross-setting and interdisciplinary learning 60Conclusion and implications for undertaken practice development in aged care services 62References 626. Education Models Embedding PD Philosophy, Values and Impact – Using the Workplace as the Main Resource for Learning, Developing and Improving 65Rebekkah Middleton, Tracey Moroney, Carolyn Jackson, and Ruth GermaineIntroduction 65Case study 1: The value of integrating a person-centred curriculum 66Case study 2: Place-based learning 69Measuring the impact of CPD in the workplace 73Summary and conclusion 83References 837. Critical Ethnography: A Method for Improving Healthcare Cultures in Practice Development and Embedded Research 86Christine Øye, Claudia Green, Katherine Kirk, Cecilia Vindrola-Padros, and Greg FairbrotherIntroduction 86Critical ethnographer as an embedded researcher 87Introducing two case studies 88Critical ethnography: a method for discovering ‘hidden’ practices and an avenue for practice development 94Conclusion 97References 978. A Global Manifesto for Practice Development: Revisiting Core Principles 99Sally Hardy, Simone Clarke, Irena Anna Frei, Claire Morley, Jo Odell, Chris White, and Valerie WilsonIntroduction 99Revising the PD principles through a stakeholder review process 100Emergent themes 104Comparing the 2008 PD principles with the revised 2020 PD \ principles 110Conclusion 115References 1169. Theorising Practice Development 118Emma Radbron, Clint Douglas, and Cheryl AtherfoldIntroduction 119Theoretical origins 119Working with the ‘critical’ in critical reflection 120Connecting through crisis: critical social science and person-centredness in PD research 122Theory in action: a bicultural perspective 124Reflecting on the future of theory and practice development 127Invited commentary – Dr Deborah Baldie 128References 12910. Unpacking and Developing Facilitation 131Rebekkah Middleton, Margaret Kelly, Caroline Dickson, Valerie Wilson, Famke van Lieshout, Kathrin Hirter, and Christine BoomerIntroduction 131Unpacking facilitation – an overview 131Facilitator development – developing person‐centred facilitators 136Facilitator development – moving to advanced facilitation 140Conclusion 144References 14511. Re-Imagining Participation in Processes of Facilitation: a Case for ‘Humble Assertiveness’ 147Gudmund Ågotnes, Karen Tuqiri, and Kristin Ådnøy EriksenIntroduction 147The process of facilitation – case examples 149The complexity of facilitation – achieving meaningful participation 152A commonality: culture 153A commonality: participation 155An approach towards facilitation: humble assertiveness 156References 15712. Leadership Relationships 159Rebekkah Middleton, Shaun Cardiff, Kim Manley, and Belinda DewarIntroduction 159Relational leadership 160Guiding lights of leadership 164Leadership development strategies that enable effective workplace cultures 167Conclusion 170References 17113. From Fractured to Flourishing: Developing Clinical Leadership for Frontline Culture Change 173Duncan McKellar, Helen Stanley, Kim Manley, Selena Moore, Tyler Lloyd, Clare Hardwick, and Julia RonderIntroduction 173Background 173The case studies 175Discussion 182Conclusion 184References 18414. Systems Leadership Enablement of Collaborative Healthcare Practices 187Annette Solman, Kim Manley, and Jane ChristieIntroduction 187Developing systems leadership and management capability using facilitated learning 187Keeping people focused with increasingly complex healthcare systems 190Systems leadership and workforce factors influencing transformation 191The role of facilitative leadership in improving care for older people across the system 196Conclusion 197References 198References 20415. Recognising and Developing Effective Workplace Cultures Across Health and Social Care that are Also Good Places to Work 205Kate Sanders, Jonathan Webster, Kim Manley, and Shaun CardiffWhat is workplace culture and why is it important? 205Background to collaborative inquiry 206Developing ‘guiding lights’ through collaborative inquiry 207Conclusion 216References 21716. Wellbeing at Work 220Tristi Brownett, Valerie Wilson, and Alera BowdenIntroduction 220What is wellbeing? 220Flourishing 221Why wellbeing matters at work 222Dissemination and sustainability 225Key moments on the journey 229Launching the Wellbeing Strategy 229Recognising the person and celebrating their achievements 229Knowing what matters 230Enhanced communication opportunities 231Access to education 231Living our values 231Key insights 232Conclusion 233References 23417. Flourishing People, Families and Communities 237Carolyn Jackson, Valerie Wilson, Tanya McCance, and Albara AlomariWhat is community flourishing? 237Facilitating community engagement and development using practice development principles 240Empowering citizens and communities to flourish through participatory research methods 241Conclusion 247References 24818. Practice Development – Towards Co-Creation, Innovation and Systems Transformation to Foster Person-Centred Care 251By Christine Øye, Valerie Wilson, and Kim ManleyIntroduction 251Societal challenges for a new decade 252Practice development and person‐centred care 252Practice development and user involvement through co‐creation 254Practice development and innovation 255Practice development and system approaches 256PD: enabling through leadership and facilitation 257Practice development beyond methods and a new global manifesto for PD 258New directions through the International Practice Development Collaborative (IPDC) 259Q1 Who are the up‐and‐coming practice developers in your area? 259Q2 What professions (and consumers) do you currently engage in PD work? 260Q3 What areas of PD should we be focusing on in the coming years? 260Q4 What is one thing you would like to celebrate in relation to PD? 261Conclusion 261References 262Index 265