International Management

Sheila M. Puffer is a professor of international business at Northeastern University in Boston, Massachusetts. She is also a fellow at the Davis Center for Russian Studies at Harvard University and recently served as program director of the Gorbachev Foundation of North America. She has been recognized internationally as the #1 scholar in business and management in Russia. Dr. Puffer has more than 100 publications, including the books Behind the Factory Walls: Decision Making in Soviet and US Enterprises, The Russian Management Revolution, Managerial Insights From Literature, Management International, Business and Management in Russia, The Russian Capitalist Experiment, and Corporate Governance in Russia. She was editor of The Academy of Management Executive and a member of the Academy's Board of Governors from 1999-2002. She worked for six years as an administrator in the Government of Canada and has consulted for a number of private and nonprofit organizations. Dr. Puffer earned a diploma from the Plekhanov Institute of the National Economy in Moscow and holds a BA (Slavic Studies) and an MBA from the University of Ottawa, Canada, and a PhD in business administration from the University of California, Berkeley.

• PART I. PHASES OF CROSS-CULTURAL EXPERIENCE Section 1. Cultural and Communication Challenges Section 2. Settling into New Surroundings Section 3. Coming Home Section 4. Managerial Insights PART II. VALUES AND ETHICS Section 5. The Meaning of Work and Personal Values Section 6. Ethics and Corporate Social Responsibility Section 7. Managerial Insights PART III. POWER AND GROUP DYNAMICS Section 8. Power and Authority Section 9. Individuals and Groups Section 10. Managerial Insights PART IV. DOING BUSINESS TOGETHER Section 11. The Multicultural Workplace Section 12. Customer Service Section 13. Teams and Alliances Section 14. Managerial Insights