Lisa J. Borello is an Editor and Grants Manager at Auburn University with more than 13 years of experience writing and editing scholarly and non-scholarly work. She is completing her doctorate degree in Sociology of Science & Technology at Georgia Institute of Technology. Kathy O. Roper is Associate Professor and Chair Integrated Facility Management at Georgia Institute of Technology where she teaches graduate courses in facility management, project management, and corporate real estate. Following a 23-year career in corporate, government and non-for-profit facility and real estate management, she is also co-founder and co-editor of the open access International Facility Management Journal.

• About the Authors viiAbbreviations ixIntroduction xiChapter 1 Facility Management: Changing Global Viewpoints and Maturity 1Kathy O. Roper and Lisa J. BorelloChapter 2 Competencies, Credentials, Education, and Training 5Robert L. BarnesChapter 3 FM Consultancy and Client–Provider Relationships 39Kathy O. RoperChapter 4 Globalization of Facility Management 53Kathy O. RoperChapter 5 Sustainability and Carbon Reporting 67Chris HodgesChapter 6 Emergency Preparedness and Business Continuity 91Robert Friedmann and Bob HayesChapter 7 Changing Workplaces and Distributed Work 109Kathy O. RoperChapter 8 Measuring Work 123Matthew TuckerChapter 9 Industry-Specific Needs 141Sarel Lavy and Manish DixitChapter 10 Evolution and the Future of Facility Management 167Kathy O. RoperIndex 179

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