HELEN SPENCER-OATEY, Professor, is Director of the Centre for Applied Linguistics at the University of Warwick, UK. She leads the Global People project on intercultural effectiveness, and researches and writes on language, culture and the management of rapport. Her interest in these areas developed when living for many years in Hong Kong and Shanghai.PETER FRANKLIN, Professor, teaches and researches on language, communication and culture in international business and management at HTWG Konstanz University of Applied Sciences, Germany. He is a co-founder member of the KleM Institute for Intercultural Management, Values and Communication and is the editor of dialogin The Delta Intercultural Academy, an internet-based knowledge and learning community.

• List of Figures General Editors' Preface Acknowledgments Introduction PART I: CONCEPTUALIZING INTERCULTURAL INTERACTION Unpacking Culture Intercultural Interaction Competence Achieving Understanding in Intercultural Interaction Promoting Rapport in Intercultural Interaction Confronting Disadvantage and Domination in Intercultural Interaction Adapting to Unfamiliar Cultures PART II: PROMOTING COMPETENCE IN INTERCULTURAL INTERACTION Assessing Competence in Intercultural Interaction Developing Competence in Intercultural Interaction PART III: RESEARCHING INTERCULTURAL INTERACTION Research Topics in Intercultural Interaction Culture and the Research Process PART IV: RESOURCES ON INTERCULTURAL INTERACTION Resources References Index

'...delivers an excellent survey of all on-going discussions and research in the intercultural field...This book is a state-of-the-art encyclopedia of intercultural research.' - Sietar Europa "A fascinating book for reflecting on intercultural competence and communication as well as providing powerful suggestions for future research." Katrin Volt "...the best book I have seen so far for taking us from where we have been to where we are and where we must be as interculturalists." George Simons 'This is a very professional book, impeccably well-written, exhaustively researched and referenced and is a compendium of information in the field of cross-cultural communication...All in all this is a serious reference book which I would recommend to any professional working in cross-cultural management and communication: it is a rich source of materials, references and knowledge of the field.' - Cross Cultural Management: An International Journal '...an exciting exploration of the theme of 'becoming intercultural' for both academic and non-academic readers.' - Applied Linguistics 'This volume is a very welcome addition to the existing body of published text books on intercultural communication...It is written in an accessible style, with a clear structure, so that it should reach a fairly wide audience of undergraduate and postgraduate students as well as researchers and professional trainers...I would recommend to any readers thinking of researching or teaching intercultural communication, that they consider adopting this book as a set text.' - Journal of Politeness Research 'This book goes well beyond the declared intention of exploring "the relationship between research and practice in applied linguistics"...and is a professional reference book of great value to teachers and other professionals in the field.' - Dialogin