Manuela Guilherme is a Senior Researcher at the Centro de Estudos Sociais at the University of Coimbra. She conceptualised and coordinated the ICOPROMO project on which this book is based . She is the author of Critical Citizens for an Intercultural World: Foreign Language Education as cultural politics, Multilingual Matters, 2002.Evelyne Glaser is director of the Centre for Business Languages and Intercultural Communication at Johannes Kepler University Linz, Austria. Her research interests include: intercultural communication, language acquisition, multicultural teams, aspects of global business and management, curriculum development.María del Carmen Méndez-García is a lecturer at the University of Jaén (Spain), where she teaches linguistics and ELT methodology at undergraduate and postgraduate level. Since 2006 she has cooperated with the Language Policy Division of the Council of Europe in the development of the project Autobiography of Intercultural Encounters.

• Michael S. Byram: ForewordManuela Guilherme: IntroductionPart 1 – Ideas and Models in PerspectiveCh. 1 - Intercultural Conflict Interaction Competence: From Theory to Practice - Stella Ting-ToomeyCh. 2 - National Occupational Standards in Intercultural Working: Models of Theory and Assessment - Anne Davidson-Lund and John O’ReganCh. 3 - Training and Intercultural Education: The Danger in 'Good Citizenship' - Alison PhippsPart 2 – Intercultural Communication, Interaction, Management and Responsibility in Theory and PracticeCh. 4 - Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction - Manuela Guilherme, Clara Keating and Daniel HoppeCh. 5 - Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams - Alexandra KaarCh. 6 - Intercultural Interaction: A Sense-making Approach - Terence Mughan and Greg O’SheaCh. 7 - Communicative Interaction: Intercultural Verbal and Non-verbal Interaction - María Luisa Pérez Cañado and María del Carmen Méndez GarcíaCh. 8 - Ethnography: The Use of Observation and Action Research for Intercultural Learning - Katalin IllesCh. 9 - Biography: The Role of Experience in Intercultural Learning - María del Carmen Méndez García and María Luisa Pérez CañadoCh. 10 - Diversity Management: Negotiating Representations in Multicultural Contexts - Clara Keating, Manuela Guilherme and Daniel HoppeCh. 11 - Working in Multicultural Teams - Evelyne GlaserPart 3 – Voices from the 'Real' WorldCh. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas SilbermayrCh. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira MartinsCh. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena VohlonenConclusion: Intercultural Competence for Professional Mobility - Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García

This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams.

Manuela Guilherme is a Senior Researcher at the Centro de Estudos Sociais at the University of Coimbra. She conceptualised and coordinated the ICOPROMO project on which this book is based . She is the author of Critical Citizens for an Intercultural World: Foreign Language Education as cultural politics, Multilingual Matters, 2002.Evelyne Glaser is director of the Centre for Business Languages and Intercultural Communication at Johannes Kepler University Linz, Austria. Her research interests include: intercultural communication, language acquisition, multicultural teams, aspects of global business and management, curriculum development.María del Carmen Méndez-García is a lecturer at the University of Jaén (Spain), where she teaches linguistics and ELT methodology at undergraduate and postgraduate level. Since 2006 she has cooperated with the Language Policy Division of the Council of Europe in the development of the project Autobiography of Intercultural Encounters.

• Michael S. Byram: ForewordManuela Guilherme: IntroductionPart 1 – Ideas and Models in PerspectiveCh. 1 - Intercultural Conflict Interaction Competence: From Theory to Practice - Stella Ting-ToomeyCh. 2 - National Occupational Standards in Intercultural Working: Models of Theory and Assessment - Anne Davidson-Lund and John O’ReganCh. 3 - Training and Intercultural Education: The Danger in 'Good Citizenship' - Alison PhippsPart 2 – Intercultural Communication, Interaction, Management and Responsibility in Theory and PracticeCh. 4 - Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction - Manuela Guilherme, Clara Keating and Daniel HoppeCh. 5 - Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams - Alexandra KaarCh. 6 - Intercultural Interaction: A Sense-making Approach - Terence Mughan and Greg O’SheaCh. 7 - Communicative Interaction: Intercultural Verbal and Non-verbal Interaction - María Luisa Pérez Cañado and María del Carmen Méndez GarcíaCh. 8 - Ethnography: The Use of Observation and Action Research for Intercultural Learning - Katalin IllesCh. 9 - Biography: The Role of Experience in Intercultural Learning - María del Carmen Méndez García and María Luisa Pérez CañadoCh. 10 - Diversity Management: Negotiating Representations in Multicultural Contexts - Clara Keating, Manuela Guilherme and Daniel HoppeCh. 11 - Working in Multicultural Teams - Evelyne GlaserPart 3 – Voices from the 'Real' WorldCh. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas SilbermayrCh. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira MartinsCh. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena VohlonenConclusion: Intercultural Competence for Professional Mobility - Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García

This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams.

Manuela Guilherme is a Senior Researcher at the Centro de Estudos Sociais at the University of Coimbra. She conceptualised and coordinated the ICOPROMO project on which this book is based . She is the author of Critical Citizens for an Intercultural World: Foreign Language Education as cultural politics, Multilingual Matters, 2002.Evelyne Glaser is director of the Centre for Business Languages and Intercultural Communication at Johannes Kepler University Linz, Austria. Her research interests include: intercultural communication, language acquisition, multicultural teams, aspects of global business and management, curriculum development.María del Carmen Méndez-García is a lecturer at the University of Jaén (Spain), where she teaches linguistics and ELT methodology at undergraduate and postgraduate level. Since 2006 she has cooperated with the Language Policy Division of the Council of Europe in the development of the project Autobiography of Intercultural Encounters.

• Michael S. Byram: ForewordManuela Guilherme: IntroductionPart 1 – Ideas and Models in PerspectiveCh. 1 - Intercultural Conflict Interaction Competence: From Theory to Practice - Stella Ting-ToomeyCh. 2 - National Occupational Standards in Intercultural Working: Models of Theory and Assessment - Anne Davidson-Lund and John O’ReganCh. 3 - Training and Intercultural Education: The Danger in 'Good Citizenship' - Alison PhippsPart 2 – Intercultural Communication, Interaction, Management and Responsibility in Theory and PracticeCh. 4 - Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction - Manuela Guilherme, Clara Keating and Daniel HoppeCh. 5 - Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams - Alexandra KaarCh. 6 - Intercultural Interaction: A Sense-making Approach - Terence Mughan and Greg O’SheaCh. 7 - Communicative Interaction: Intercultural Verbal and Non-verbal Interaction - María Luisa Pérez Cañado and María del Carmen Méndez GarcíaCh. 8 - Ethnography: The Use of Observation and Action Research for Intercultural Learning - Katalin IllesCh. 9 - Biography: The Role of Experience in Intercultural Learning - María del Carmen Méndez García and María Luisa Pérez CañadoCh. 10 - Diversity Management: Negotiating Representations in Multicultural Contexts - Clara Keating, Manuela Guilherme and Daniel HoppeCh. 11 - Working in Multicultural Teams - Evelyne GlaserPart 3 – Voices from the 'Real' WorldCh. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas SilbermayrCh. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira MartinsCh. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena VohlonenConclusion: Intercultural Competence for Professional Mobility - Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García

This volume illustrates a new manner to examine intercultural communication competence in a global society. The editors have compiled a series of chapters from a variety of international and world class authors to examine real and symbolic mobility of people, identities, and cultures. The chapters examine, from professional and theoretical perspectives, how individuals in multicultural teams and workplaces establish and maintain effective relationships to fulfill the potential of diversity. It is a must read for scholars and practitioners of intercultural/multicultural work teams.