Intelligent Automation in Digital Transformation Strategy

Jonathan Hardy is a seasoned leader in Intelligent Automation (IA) and Digital Transformation, currently guiding Intelligent Automation Software Engineering at a major US regional bank. Driven by a deep conviction that IA is an essential strategic enabler, yet often undervalued, Jonathan wrote this book to help elevate its importance to the enterprise. He holds a Bachelor of Science in Corporate Finance and Investments from the University of Alabama and an MBA in Finance from Mercer University. In addition, he is a certified Financial Risk Manager (FRM) and Project Management Professional (PMP). On a personal note, Jonathan has been married for 22 years and is a devoted father to two special needs children: a daughter who is academically gifted and a son with severe autism. His family life fuels his passion for his support for his daughter and her many pursuits and his autism research and advocacy. Beyond his professional and personal commitments, Jonathan is also an avid writer, regularly sharing insights on the transformative power of IA through LinkedIn and other platforms, and Artificial Intelligence and emerging technologies more broadly.

• Prologue.- Part I: The Strategic Imperative of Intelligent Automation.- Chapter 1: Intelligent Automation as a Driver of Business Model Innovation.- Chapter 2: Transforming the Customer Experience with IA.- Chapter 3: IA as an Employee Empowerment Tool.- Part II: Building a Foundation for Digital Transformation Success.- Chapter 4: Developing a Strategic Roadmap for Intelligent Automation.- Chapter 5: The Role of an Intelligent Automation Framework in Digital Transformation.- Chapter 6: Fostering an Enterprise-Wide Automation Development Mindset.- Chapter 7: How Intelligent Automation is Key to Driving Strategic Value.- Part III: Crafting a Digital Transformation Strategy.- Chapter 8: Aligning IA with Digital Transformation Principles.- Chapter 9: Sustaining Being Digitally Native.- Part IV: The Emerging Future for IA and Digital Transformation.- Chapter 10: Emerging Technologies That Are Driving the Path Forward.- Chapter 11: Intelligent Automation in the Age of Agentic AI.- Epilogue.- Glossary.- References.