Insurance 4.0

Bernardo Nicoletti is a Professor of Operations Management at Temple University, Rome, Italy. He also provides consultancy advice and coaching in Europe, Middle East, and Asia on ICT strategy, process improvement, and financial services. In his research, Bernardo has been particularly active in the application of the agile method and its tools to a variety of industries. He has authored 30 books on management and published 250 articles in domestic and international journals.  He frequently speaks at international conferences.

• 1.Introduction.- 2.Industry 4.0 and Insurance 4.0.- 3.Business Model Canvas and Insurance 4.0.- 4.Propositions of Value for the Customer in Insurance 4.0.- 5.Proximity to the Customer in Insurance 4.0.- 6.Partition of the Customers in Insurance 4.0.- 7.Place or Channels in Insurance 4.0.- 8.Platforms for Insurance 4.0.- 9.Processes in insurance 4.0.- 10.Persons in insurance 4.0.- 11.Partnerships in insurance 4.0.- 12.Pricing in Insurance 4.0.- 13.Payments for Costs and Investments in Insurance 4.0.- 14.Insurance 4.0 and Digital Transformation.- 15.Future of Insurance 4.0 and Insurtech.- 16.Conclusions