JOHN W. HEAD is Associate Professor in the library science department at Clarion University, Pennsylvania, and has worked in public and academic libraries. A member of the American Library Association and the American Society for Information Science, his interests include information retrieval, library automation, and research methods.GERARD B. MCCABE is director of libraries at Clarion University of Pennsylvania. He is the editor of Operations Handbook for the Small Academic Library (Greenwood Press, 1989) and Academic Libraries in Urban and Metropolitan Areas: A Management Handbook (Greenwood Press, 1992).