Henry C. Lucas, Jr., is the Robert H. Smith Professor of Information Systems in the Robert H. Smith School of Business at the University of Maryland and Chairman of the Decision and Information Technologies Department. He is the author of a dozen books and more than seventy articles in professional periodicals on the impact of technology, information technology in organization design, and information technology and corporate strategy. His most recent books include Information Technology: Strategic Decision Making for Managers, Beware the Winner's Curse: Victories that Can Sink You and Your Company, and Strategies for E-Commerce and the Internet.

• Preface Acknowledgments 1. Rules of the Revolution 2. A Framework for Transformation 3. Transforming Everyday Events 4. The Power of Online Communities 5. Transforming Services 6. E-Government 7. Transformations in Manufacturing 8. The Digital Pipeline 9. U.S. Healthcare: A Desperate Need for a Transformation 10. Can Education Be Transformed? 11. The Tragedy of Resistance 12. The Evidence for Transformation 13. Barriers to Change 14. How to Flourish

"Lucas (information systems, University of Maryland) discusses the revolutionary role of technology in today's world, especially in the areas of business, government, health care, and education. . . . Recommended." - Choice

Henry C. Lucas, Jr., is the Robert H. Smith Professor of Information Systems in the Robert H. Smith School of Business at the University of Maryland and Chairman of the Decision and Information Technologies Department. He is the author of a dozen books and more than seventy articles in professional periodicals on the impact of technology, information technology in organization design, and information technology and corporate strategy. His most recent books include Information Technology: Strategic Decision Making for Managers, Beware the Winner's Curse: Victories that Can Sink You and Your Company, and Strategies for E-Commerce and the Internet.

• Preface Acknowledgments 1. Rules of the Revolution 2. A Framework for Transformation 3. Transforming Everyday Events 4. The Power of Online Communities 5. Transforming Services 6. E-Government 7. Transformations in Manufacturing 8. The Digital Pipeline 9. U.S. Healthcare: A Desperate Need for a Transformation 10. Can Education Be Transformed? 11. The Tragedy of Resistance 12. The Evidence for Transformation 13. Barriers to Change 14. How to Flourish

"Lucas (information systems, University of Maryland) discusses the revolutionary role of technology in today's world, especially in the areas of business, government, health care, and education. . . . Recommended." - Choice

Henry C. Lucas, Jr., is the Robert H. Smith Professor of Information Systems in the Robert H. Smith School of Business at the University of Maryland and Chairman of the Decision and Information Technologies Department. He is the author of a dozen books and more than seventy articles in professional periodicals on the impact of technology, information technology in organization design, and information technology and corporate strategy. His most recent books include Information Technology: Strategic Decision Making for Managers, Beware the Winner's Curse: Victories that Can Sink You and Your Company, and Strategies for E-Commerce and the Internet.

• Preface Acknowledgments 1. Rules of the Revolution 2. A Framework for Transformation 3. Transforming Everyday Events 4. The Power of Online Communities 5. Transforming Services 6. E-Government 7. Transformations in Manufacturing 8. The Digital Pipeline 9. U.S. Healthcare: A Desperate Need for a Transformation 10. Can Education Be Transformed? 11. The Tragedy of Resistance 12. The Evidence for Transformation 13. Barriers to Change 14. How to Flourish

"Lucas (information systems, University of Maryland) discusses the revolutionary role of technology in today's world, especially in the areas of business, government, health care, and education. . . . Recommended." - Choice