Sanjay Mohapatra received his B.E. from NIT Rourkela, M.Tech from IIT Madras, PGDBM XIMB, India and PhD from Utkal University. Professor Mohapatra has more than 25 years of combined industry and academic experience. He has worked in various capacities in organizations like Hindusthan Aeronautics Limited, Larsen & Toubro, PricewaterHouse, Infosys, Polaris & J&B Software. His teaching interests are in IT Strategy and Management Information Systems and research interests are in the area of IT enabled processes. He has authored/co-authored nine books, several papers in national and international referred journals and conferences.

• Introduction.- Literature Review.- Researchable Objectives, Hypotheses and Methodology.- Benchmarking Practices - Analysis and Assessment.- Testing of Hypotheses Validations Through Cases.- Case Studies.- Conclusions. Appendix I - Questionnaire.- Appendix II - Data Collected from Internal Benchmarking.

From the reviews: "This book explores best practices of the information technology (IT) industry to provide and obtain information and knowledge. ... The author has provided a serious work on benchmarking best practices and underlines the critical importance it plays in software engineering. The book would be of interest to managers and programmers, in both industry and academia." (Michael Goldberg and R. Goldberg, ACM Computing Reviews, January, 2013)