Information and Communication Technologies in Tourism 2026

Peter O’Conner is Professor of Strategic Management at Adelaide University, South Australia. His primary research, teaching, and consulting interests focus on the use of technology in online retailing and marketing. Previously, he founded the Chair in Digital Disruption, sponsored by BNP Paribas, at Essec Business School in Paris, France.Mattia Rainoldi is Professor and Director of Transnational Programmes at IMC Krems University of Applied Sciences. His research focuses on travel and tourism, with a particular emphasis on digital transformation, innovation, lifestyle mobilities, and digital research methods. His scholarly contributions range from edited volumes and conference proceedings to journal articles, including publications in leading academic journals such as Annals of Tourism Research and Journal of Travel Research. Mattia currently serves as Vice President on the Board of Directors of the International Federation for IT and Travel & Tourism (IFITT).Julia Neidhart is a tenure-track Assistant Professor at TU Wien, Austria. Her research focuses on user modeling and recommender systems for tourism and digital platforms. She has published in leading journals, including Nature Human Behaviour, and serves as Associate Editor of the Journal of Information Technology & Tourism. Prof. Neidhardt has served as research track co-chair of ENTER e-Tourism 2019 and 2020 and ACM UMAP 2023. She leads the Christian Doppler Laboratory for Recommender Systems at TU Wien and, since 2023, holds the UNESCO Co-Chair on Digital Humanism.

• .Generative, Agentic, and Explainable AI: Evolution and Future in Tourism.- KPTopic: A Topic Generator Built on the Semantic Network of Key Parts of Speech.-  Harnessing Generative AI for Comprehensive Analysis of Tourist Reviews.- Construction and Evaluation of Large Language Models for the Cultural Tourism Domain via LoRA-Efficient Fine-Tuning.- From Analytic Assistant to Scientific Replicator: Testing the Process Fidelity of GAI in Qualitative Tourism Research.- Resisting Overdependency and Unlearning: Ethical Postulates for Responsible AI and Automation in Tourism.- Blockchain in Swiss Tourism: An Investigation into the Acceptance of Blockchain-Based Offers.- Blockchain-Based Crypto Assets Adoption in Tourism.- Is It Real or AI? How Digital Natives Identify AI-Generated Images.- Can AI See Like a Tourist? An Exploration of Vision Language Models for Automated Photo Elicitation.- Analysing Visual User-Generated Content for Destination Management.-  Immersive Technologies in Tourism and Hospitality Education and Training: A Systematic Review of Opportunities, Barriers, and the Amplification-Division Paradox.- From Broadcast to Dialogue: A Design Framework for Conversational AI and Curatorial Insights in Cultural Heritage.- A Metaverse or a Real Experience: The Tale of Two Tours.-  Digital Nomads Making Boundaries: A Practice-Based Exploration of Human-Technology Interactions.- Teaching Smarter with AI: A Design-Based Workshop for Faculty Development in Hospitality Education.- Reflection on Technology-Enabled Human Touch.- Exploring Futures of Hospitality Technology.- When One Star Speaks Louder Than Five: Decoding Managerial Responses Using Signaling Theory and the Heuristic-Systematic Model.- The Role of Experience Design in Shaping Outdoor Delivery Robot User Acceptance.- Employees and Digital Twins in Hospitality: Adoption Drivers and Contextual Factors.- Acceptance or Objection of AI in the Spa Industry: The Moderating Factor of Employee Presence.- Customer Acceptance of Keenon T5 Mobile Robot for Dish Collection in Restaurants: A Field Study.- Understanding AI Adoption in Tourism: Extending UTAUT2 with Trust.- Looking Back to Plan Forward: A Retrospective Longitudinal Analysis of Perceived Online.- How Culture and Language Shape Hospitality Perceptions: Online Hotel Review Evidence from Sister Cities Beppu in Japan and Rotorua in New Zealand.- Exploring Tourist Emotions through Online Reviews: The Case of Marrakech Attractions on TripAdvisor.- The Impact of Influencer Types and Account Attributes on the Promotion of Dunhuang’s Tourism Image on Xiaohongshu.- Can Travel Motivations Be Identified from User-Generated Content?.- Modelling the e-WOM Affective Image of Coastal Tourism Destinations.- How Relational Incentives Motivate Guests to Post on Social Media about Their Restaurant Experiences.- Managing Digital Visibility in AI-Mediated Discovery: The Technical-Semantic Readiness Gap in Event Marketing.- Progressive Disclosure of User Preferences in a Tourism Recommender System.- A LinkedIn Typology for Tourism and Hospitality Leaders.- Travelers and Generative AI: Understanding Personalization and Task-Technology Fit in Trip Planning.- Talking Sustainability: How the Conversational Layer Shapes Recommendation Outcomes in LLM Chatbots.- How AI Shapes the Cultural Tourism Visitor Experience: A Scoping Review with a Personalisation Lens.- Platform Dependency, Multi-Homing, and Local DMO Amplification: Evidence from a German Hotel Ecosystem.- A Digital Distribution Assessment Framework for Small and Medium-Sized Tourism Businesses.- Mapping the Role of Transformative Technologies in Smart Tourism Destinations: A Review of Case Studies.- What Is a Tourism Destination Network? Comparing Hyperlink Network Analysis Approaches for Governance.- Embrace, Embed, Exit: Why ICTs Thrive or Die in Small and Medium-Sized Tourism Enterprises (SMTEs).- Towards a Reconceptualization of the Smart Tourism Framework for Small Destinations: Findings from Five Small Mountain Destinations in Switzerland.- From Vision to Metrics: Quantifying Outdoor-Friendliness in Smart Outdoor Cities.- Smart Sustainability: A Waste Generation Measurement Perspective for Coastal Destinations.- Telling Stories about a Rich Heritage Destination. Narratives and Navigations.- Understanding Travelers’ Attitudes toward Sustainability in City Trip Recommendations.- Bridging Practice and Promotion: Sustainability Communication in Cultural Tourism through Digital Innovation.- Embedding Carbon Calculators in Tourism Governance and Managemen.- From Prediction to Participation: A Framework for Harnessing Generative AI in Regenerative Tourism.- Sentiment Analysis Impact on Hotel Occupancy Prediction.- Beyond Rates: Optimizing Hotel Profits with Machine Learning and Simulation.- Anticipating Booking Cancellations: Predicting Optimal Interaction Timing to Minimize Loss.-  Analysis of the Impact of Public Holidays on Urban Tourism Passenger Flow Based on Causal Inference and Machine Learning.