Guido Reinke is a certified auditor and assurance professional advising firms in matters of ICT regulation, corporate governance, and compliance programmes. After being employed by the European Commission's Information Society Directorate General in Brussels, he worked for regulated industries and at Big Four professional services firms. He holds a Doctorate in Politics and International Relations from Royal Holloway, University of London, and has lectured on Regulatory Governance at the London School of Economics.

• Title Page Foreword by Peter Engsig-Karup Preface Acknowledgements Table of Contents List of Figures List of Tables Glossary of Abbreviations and Acronyms Definitions of Terms The practitioner's outfit: how this book adds value in the field A structural overview of this book PART I - CORE CONCEPTS: INDUSTRY GOVERNANCE - MODELS AND MATRIX 1. A new Governance theory and policy-making model 1.1 The importance of the ICT industry 1.2 The general nature of European governance 1.3 Industry Governance: a new relationship between regulator and industry 1.4 Policy Influence-Timing Model 1.5 The components of the Stakeholder Action Matrix 1.6 Assessment of the models PART II - THEORY AND METHODOLOGY 2. Conceptual Origins 2.1 Business influence and the New Governance 2.2 The processes of policy making 2.3 Multi-level stakeholder participation and advocacy coalitions 2.4 The need for new theorisation 3 Methodology 3.1 Methods of logic 3.2 Methods of triangulation and the reliability of data 3.3 Grounded Theory 3.4 Methods of collecting secondary data 3.5 Methods of collecting primary data 3.6 The case study 3.7 Constructing a model 3.8 Methods of assessing models PART III - CORE FINDINGS: REGULATORY GOVERNANCE AND POLICY INFLUENCE 4. The Legal and Regulatory Framework or the European Information Society 4.1 The European Information Society: initiatives at the European Level 4.2 The global Information Society: initiatives at the Global Level 4.3 Europe's vision: EU policy objectives 4.4 Legal bases 4.5 Policy frameworks, regulations, and standards 4.5.1 Corporate governance, and contract- and competition law 4.5.2 Information security and data protection rights 4.5.3 Copyright and related rights in the Information Society 4.5.4 Electronic commerce 4.5.5 Communications and infrastructure 4.5.6 Digital content and media 4.5.7 ICT-Specific Environmental Regulation ("Green IT") 4.5.8 Implementation: policy initiatives and action plans 4.6 European ICT standards 4.6.1 Risk management and control frameworks 4.6.2 Multi-level interactions in the creation of standards 4.6.3 Public-private interactions: the rising influence of private stakeholders 4.7 Conclusion: A Regulatory Compliance Matrix 5. Stakeholders and their channels or participation 5.1 Key stakeholders 5.2 Channels of participation and their benefits 5.3 Conclusions: key lessons learned 6. The Survey and analysis of results 6.1 Statistical methods 6.2 Method of quantitative analysis of Survey results 6.3 Demographic analysis 6.4 Quantitative analysis of Survey questions 6.5 Synopsis of findings concerning large-business participation 6.6 Conclusions: Trends in the responses of the Survey respondents 7. A case study: The eCommunication Framework 7.1 Schedule of participant observation 7.2 Background to the case study 7.3 Case study - Part One: Participation at European Level - the 2006 Review process 7.4 Case study - Part Two: Participation at National Level - The 2006 Review in the UK 7.5 Case study - Supplement: Global participation 7.6 Conclusions PART IV - APPLICATION S THEORETICAL AND PRACTICAL 8. Concluding Practitioner Guidance: A regulatory compliance toolkit 8.1 The general lack of efficient organisation 8.2 Who benefits most? 8.3 Key compliance challenges: The four pillars 8.4 The advantages of this approach 8.5 The Phases of Regulatory Compliance programmes 8.5.1 Phase 1: Regulatory Compliance Matrix 8.5.2 Phase 2: Risks and Controls Matrix 8.5.3 Phase 3: Regulatory Compliance Maturity Model 8.5.4 Phase 4: Heatmaps and Roadmaps 8.6 Conclusion 9. Reflections on Industry Governance 9.1 New Governance in Europe and stakeholder influence 9.2 Advice to practitioners in this field 9.2.1 Enforcing the principles of good governance of ICT regulation 9.2.2 Effective participation in EU ICT regulations and standards 9.2.3 Adoption of a regulatory compliance strategy 9.3 Origin and destiny of this book 9.3.1 The past: origination narrative 9.3.2 The future: reflections and ideas 9.4 Once and future contributions to the field 9.4.1 Main contributions - relevant for practitioners and scholars 9.4.2 The author's contribution to the world of Better Regulation BIBLIOGRAPHY APPENDICES Appendix 1: Definitions of terms Appendix 2: Participant observation: Interlocutors, Presentations and Events Appendix 3: Survey questionnaire Appendix 4: Survey Report and Data Sheet Appendix 5: Regulatory Compliance Matrix Appendix 6: Stakeholders Directory Appendix 7: Regulatory Compliance Maturity Model