Collette Nicolle, Julio Abascal

• Part I: Introduction 1. Why Inclusive Design Guidelines? Part II: General Issues in the Design Process 2. Training, Verification and Evaluation of Guidelines 3. Accessibility and Usability Requirements for ITCs for Disabled and Elderly People: A Functional Classification Approach 4. On the Validity of Design Guidelines and the Role of Standardisation 5. Markets and Regulations Part III: Tools for Accessing and Using Guidelines 6. Managing Accessibilty Guidelines During User Interface Design 7. Managing HCI Guidelines with Hypertext on the WWW 8. Bobby: A Validation Tool for Disability Access on the WWW Part 4: Existing Guidelines 9. Nordic Guidlines for Computer Accessibility 10. Guidelines for Web Accessibility 11. Userfit: User Centred Design in Assistive Technology 12. The ISO Approach to the Development of Ergonomics Standards for Accessibility Part 5: Guidelines for Specific Application Areas 13. Guidelines for Telecommunications 14. Public Access Terminals 15. Accessible Systems for Transport 16. Guidelines for the Development of Home Automation Products 17. User Friendly Software for Computer-Based Instruction and Learning Materials Part 6: The Future 18. Telecommunications- Accessibility and Future Directions