In Pursuit of Performance

Patricia W. Ingraham is Founding Dean at the College of Community and Public Affairs, Binghamton University. She is the author of The Foundation of Merit: Public Service in American Democracy and coauthor of Government Performance: Why Management Matters, both published by Johns Hopkins.

• PrefaceChapter 1. Studying State and Local Management Systems: Why We Need to Do ItChapter 2. Putting Money Where the Need Is: Managing the Finances of State and Local GovernmentsChapter 3. Underpinning Government: Capital and Infrastructure Management in State and Local GovernmentChapter 4. Government's Largest Investment: Human Resource Management in States, Counties, and CitiesChapter 5. The Performance Challenge: Information Technology Management in States, Counties, and CitiesChapter 6. The Reality of Results: Managing for Results in State and Local GovernmentChapter 7. Integration of Management Systems in State and Local GovernmentChapter 8. Learning to Build Capacity: Applying the GPP Model to Other GovernmentsChapter 9. Counting the Ways Management Matters to PerformanceAppendix A: The Analytical Model for the GPPAppendix B: Criteria Used by GPP AnalystsAppendix C: Governments Evaluated by the GPPList of ContributorsIndex

"An important and valuable report about an important and valuable project. The information and statistics about procedural variations in governments around the nation and the status of their management systems have never been compiled and presented before with anywhere near this level of detail and analytical rigor." - Hal G. Rainey, University of Georgia, author of Understanding and Managing Public Organizations, 3rd ed., and Modernizing Human Resource Management in the Federal Government"