David Dickinson has written a hard-hitting and powerful account about the labour broking system in South Africa and the grassroots attempts to eliminate it in the South African Post Office. I know of no other book that provides this level of informed insight into how South African workplaces are governed in practice rather than in theory. It must be read by all students and practitioners in the field of industrial relations, human resource management, the labour market and the labour movement."" — Edward Webster, Distinguished Research Professor, University of the Witwatersrand