Improving Reliability and Maintenance from within

Stephen J. Thomas is a consultant in the area of organizational change and work process improvement who provides experience and knowledge to those who can utilize it to improve.He writes “Remember that change is not an easy journey, but it is well worth the effort. My books do more than start you down the road, they accompany you on your journey.”The author can be contacted at changemgt999@yahoo.com.

• The Journey to Internal ConsultingWhat is an Internal Consultant?Strategic vs. Tactical WorkThe Business Case for Internal ConsultingSoft Skills and the Organizational CultureLearning OrganizationsClientsThe Internal Consultant’s Work ProcessResistanceThe Internal Consultant’s RoleWork TeamsWorking with External ConsultantsBusiness Ethics for Internal ConsultantsCompletion of the WorkReadiness and SustainabilityImproving Your Internal Consulting SkillsThe End of the BeginningAppendix 1: The Goal Achievement ModelAppendix 2: RACIAppendix 3: The Internal Consultant’s Web of ChangeIndex