Implementing Computerisation and Information Technology for Tax Administration

Häftad, Engelska, 2007

Av Commonwealth Association of Tax Administrators

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This publication offers guidance to revenue agencies that are in the process of designing or implementing computerisation or information technology projects to improve the efficiency of their tax administration. It draws on the experience of Australia, Malaysia, Malta, Pakistan, Singapore and Tanzania, representing a range of information technology initiatives of varying scales, complexity and levels of maturity. Rather than look at overall conceptual issues, which are already well covered elsewhere, this book looks at the finer details of implementation in order to identify lessons, ideas and opportunities, both at the planning and design phase, and during implementation and review and evaluation.

Produktinformation

Utgivningsdatum2007-06-01
Mått165 x 240 x 0 mm
Vikt404 g
FormatHäftad
SpråkEngelska
Antal sidor176
FörlagCommonwealth Association of Tax Administrators
ISBN9780955354021

Tillhör följande kategorier

Finansiering inom Ekonomi och ledarskap
Systemvetenskap och AI inom Data och it
Affärsförhandlingar inom Ekonomi och ledarskap

FOREWORD OVERVIEW OF THIS PUBLICATION Purpose and scope Relationship to other CATA publications Layout of the publication Feedback LIMITATIONS ACKNOWLEDGEMENTS INTRODUCTION Why this publication was developed Methodology IN-DEPTH CASE STUDIES Australian Taxation Office - Tax Agent Portal (TAP) Inland Revenue Board of Malaysia - Self Assessment System (SAS) Inland Revenue Department of Malta - IR Services Online Central Board of Revenue, Pakistan - Tax Administrative Reforms Programme (TARP) Inland Revenue Agency of Singapore - Inland Revenue Interactive Networks (IRIN) Tanzania Revenue Authority and GTZ - Integrated Tax Administration System (ITAX) COMMON ISSUES AND GOOD PRACTICES Successful projects are business-led rather than technology-driven The importance of leadership and management empowerment Importance of effective governance and project management Identify and manage risk Adopt a user-centred approach to design, development and testing Adopt gradual phase-in and/or pilot projects Acknowledge and manage culture change Systems flexibility is important Communication is vital To outsource or not to outsource? Consider community readiness Develop and budget for a marketing strategy Consider data quality and security issues Plan for non-IT things too APPENDIX A Useful references on IT for tax administraion, E-government and project management APPENDIX B Selection of media articles on the implementation of the Australian customs integrated cargo system APPENDIX C Useful references on user-centred approach APPENDIX D Research questions APPENDIX E Figures