ICT and Innovation in the Public Sector

FRANCESCO CONTINI is a Researcher at IRSIG (Research Institute on Judicial Systems) of Italy's National Research Council. His research work is on ICT-based organizational and institutional innovation in the Italian and European judiciaries. He edited with Marco Fabri the volumes Judicial electronic data interchange in Europe (Lo Scarabeo, 2003) and Justice and Technology in Europe (Kluwer Law International, 2001) GIOVAN FRANCESCO LANZARA is professor of Organization Studies and Political Science at the University of Bologna, Italy and since 2006a visiting professor at the London School of Economics – Department of Management, Information Systems and Innovation Group. He studies innovation and learning processes in organizations and institutions, has offered contributions at the intersection of three different fields; Organization Studies, Information Systems, and Political Science, which have been widely published in books and international journals.

• Introduction; F. Contini and G. Francesco Lanzara PART I: PERSPECTIVES: ICT, INSTITUTIONS AND E-GOVERNMENT Building Digital Institutions: ICT and the Rise of Assemblages in Government; G. Francesco Lanzara How Institutions are Inscribed in Technical Objects and what it may mean in the case of the Internet; B. Czarniawska The Regulative Regime of Technology; J. Kallinikos ICT, Marketization and Bureaucracy in the UK Public Sector: Critique and Reappraisal; A. Cordella and L. Willcocks PART II: EXPERIENCES: ICT, INSTITUTIONAL COMPLEXITY, AND THE DEVELOPMENT OF E-SERVICES E-justice in Finland and in Italy: Enabling Versus Constraining Models; M. Fabri Aligning ICT and Legal Frameworks in Austria's e-bureaucracy: From Mainframe to the Internet; S. Koch and E. Bernroider Institutional Complexity and Functional Simplification: The Case of Money Claim Online Service in England and Wales; J. Kallinikos Assemblage-in-the-making: Developing the e-services for the Justice of the Peace Office in Italy; M. Velicogna and F. Contini ICT, Assemblages and Institutional Contexts: Understanding Multiple Development Paths; F. Contini