Humanistic Perspectives in Hospitality and Tourism, Volume II

Kemi Ogunyemi is an Associate Professor teaching business ethics, managerial anthropology, self leadership and sustainability management at Lagos Business School, Pan-Atlantic University, Nigeria. She is also the Director of the Christopher Kolade Centre for Research in Leadership and Ethics as well as the Academic Director for the school's Senior Management Programme.Ebele Okoye is the Director of Afara Leadership Centre, Lagos, Nigeria. She has extensive experience in the development sector and her research interests include NGO leadership, character growth, and virtuous cultures.Omowumi Ogunyemi lectures in the Institute of Humanities of the Pan-Atlantic University, Lagos, Nigeria. Her research interests include interdisciplinary studies between philosophy and the practical sciences, especially psychology and neuroscience.

• Chapter 1: Introducing the second volume.- Part 1: Know Your Customer.- Chapter 2: Finding our Roots: The Historical Practice of Hospitality.- Chapter 3: Why Serve? The theory/philosophy of service..- Chapter 4: Internal Customers: Relating with colleagues.- Chapter 5: The External Customer.- Chapter 6: Working with the Customer in Mind.- Part 2:  The Social Impact.- Chapter 7: Cultural aspects of hospitality and anthropology of celebrations and feasts.- Chapter 8: Hospitality in extraordinary circumstances .- Chapter 9: Human Sexuality and Hospitality and Tourism.- Chapter 10: Harnessing Technology for Hospitality and Tourism .- Chapter 11: Sustainability Dimensions of Hospitality and Tourism.- Chapter 12: Interactive session tools: Caselets for stimulating discussions.- Chapter 13: Final Considerations on Good Practices in the Sector.- Appendix: Possible Study Questions.