Lynn Van Der Wagen is Head of Tourism and Hospitality at the Northern Beaches College, Northern Sydney Institute of TAFE. She is the author of many highly acclaimed books on tourism and hospitality, among them Hospitality Management and Event Management: For tourism, cultural, business and sporting events.Lauren White is a public relations and communications professional employed by a leading global law firm. She wrote the new chapter on the role communications strategies play in integrating the workforce (stakeholders, staff, contractors and volunteers) and provided input across all other chapters.

• Contents Preface Acknowledgements Part One: Human Resource Strategic Planning: Establishing the Context 1.The event environment 2. Human resource planning 3. Event project planning 4. Volunteer management 5. Contractor management 6. Employment law and duty of care 7. Job analysis Part Two: Human Resource Operations: Building the Team 8. Recruitment and selection 9. Workforce training 10. Job specific training 11. Workforce policies and procedures 12. Event service culture 13. Collaboration and integration 14. Leadership 15. Motivation and retention 16. Internal communications References and readings Glossary Appendix: Assessment Project Index

'Van der Wagen and White have written a seminal piece of work which provides a systematic guide to Human Resources for students of all levels. It is extensive and comprehensive in its coverage of HR practices in the emerging and dynamic field of events management with the theoretical principles well supported throughout the text with applied case studies.’- Sharon McElhinney, Senior Lecturer, UK Centre for Events Management, Leeds Beckett University

Lynn Van Der Wagen is Head of Tourism and Hospitality at the Northern Beaches College, Northern Sydney Institute of TAFE. She is the author of many highly acclaimed books on tourism and hospitality, among them Hospitality Management and Event Management: For tourism, cultural, business and sporting events.Lauren White is a public relations and communications professional employed by a leading global law firm. She wrote the new chapter on the role communications strategies play in integrating the workforce (stakeholders, staff, contractors and volunteers) and provided input across all other chapters.

• Contents Preface Acknowledgements Part One: Human Resource Strategic Planning: Establishing the Context 1.The event environment 2. Human resource planning 3. Event project planning 4. Volunteer management 5. Contractor management 6. Employment law and duty of care 7. Job analysis Part Two: Human Resource Operations: Building the Team 8. Recruitment and selection 9. Workforce training 10. Job specific training 11. Workforce policies and procedures 12. Event service culture 13. Collaboration and integration 14. Leadership 15. Motivation and retention 16. Internal communications References and readings Glossary Appendix: Assessment Project Index

'Van der Wagen and White have written a seminal piece of work which provides a systematic guide to Human Resources for students of all levels. It is extensive and comprehensive in its coverage of HR practices in the emerging and dynamic field of events management with the theoretical principles well supported throughout the text with applied case studies.’- Sharon McElhinney, Senior Lecturer, UK Centre for Events Management, Leeds Beckett University

Lynn Van Der Wagen is Head of Tourism and Hospitality at the Northern Beaches College, Northern Sydney Institute of TAFE. She is the author of many highly acclaimed books on tourism and hospitality, among them Hospitality Management and Event Management: For tourism, cultural, business and sporting events.Lauren White is a public relations and communications professional employed by a leading global law firm. She wrote the new chapter on the role communications strategies play in integrating the workforce (stakeholders, staff, contractors and volunteers) and provided input across all other chapters.

• Contents Preface Acknowledgements Part One: Human Resource Strategic Planning: Establishing the Context 1.The event environment 2. Human resource planning 3. Event project planning 4. Volunteer management 5. Contractor management 6. Employment law and duty of care 7. Job analysis Part Two: Human Resource Operations: Building the Team 8. Recruitment and selection 9. Workforce training 10. Job specific training 11. Workforce policies and procedures 12. Event service culture 13. Collaboration and integration 14. Leadership 15. Motivation and retention 16. Internal communications References and readings Glossary Appendix: Assessment Project Index

'Van der Wagen and White have written a seminal piece of work which provides a systematic guide to Human Resources for students of all levels. It is extensive and comprehensive in its coverage of HR practices in the emerging and dynamic field of events management with the theoretical principles well supported throughout the text with applied case studies.’- Sharon McElhinney, Senior Lecturer, UK Centre for Events Management, Leeds Beckett University