Human-Computer Etiquette

Caroline C. Hayes, Christopher A. Miller

• Chapter 1: Human–Computer Etiquette: Should Computers Be Polite? Part I: Etiquette and Multicultural Collisions. Chapter 2: As Human–Computer Interactions Go Global. Chapter 3: Etiquette to Bridge Cultural Faultlines: Cultural Fault lines in Multinational Teams: Potential for Unintended Rudeness. Part II: Introducing Etiquette and Culture into Software. Chapter 4: Computational Models of Etiquette and Culture. Chapter 5: The Role of Politeness in Interactive Educational Software for Language Tutoring. Chapter 6: Designing for Other Cultures: Learning Tools Design in the Nasa Amerindian Context. Part III: Etiquette and Development of Trust. Chapter 7: Network Operations: Developing Trust in Human and Computer Agents. Chapter 8: Etiquette in Distributed Game-Based Training: Communication, Trust, Cohesion. Part IV: Anthropomorphism: Computer Agents that Look or Act Like People. Chapter 9: Etiquette in Motivational Agents: Engaging Users and Developing Relationships. Chapter 10: Anthropomorphism and Social Robots: Se tting Etiquette Expectations. Part V: Understanding Humans: Physiological and Neurological Indicators. Chapter 11: The Social Brain: Behavioral, Computational, and Neuroergonomic Perspectives. Chapter 12: Etiquette Considerations for Adaptive Systems that Interrupt: Cost and Benefits. Part VI: The Future: Polite and Rude Computers as Agents of Social Change. Chapter 13: Etiquette-Based Sociotechnical Design. Chapter 14: Politechnology: Manners Maketh Machine. Chapter 15: Epilogue. Index.