Human-Centered Service Design for Healthcare Transformation

Prof. Dr. Mario A. Pfannstiel is a researcher and lecturer in the field of healthcare service management at the University of Applied Sciences in Neu-Ulm, Germany. He is the program director of the Digital Healthcare Management Master's program. His current research interests focus on innovative services, service design, service business model innovation, artificial intelligence in healthcare service delivery, and innovation and technology management.

• Chapter 1. Bridging the Health Gap: Human-centered Approaches to Connect Clinical and Com-munity Care (Patricia Alafaireet).- Chapter 2. The Change from Leadership to Leader-shift, The human-centered service design approach requires new leadership competencies in the health system (Karin Messer-Misak).- Chapter 3. Empowered health and social care staff: The value of human-centred service design in co-producing transformative change (Stuart G. Bailey).- Chapter 4. Human-Centred Service Design and Trans-formative Innovation: Beginning to under-stand how innovation culture shifts within the public health system in Western Australia (Sash Milne).- Chapter 5. Enhancing Seldom Heard Perspectives in Human-Centered Service Design for Health and Social Care Transformation (Kris Kalkman).- Chapter 6. Educational challenges in integrating healthcare and social services: the case of the University of Tartu Pärnu College in designing a master’s programme in Person-Centred Social Innovation (Ewe Alliksoo).