Vijay Pereira is Senior Lecturer at University of Portsmouth, UK. He has published in HRM, Journal of World Business, International Studies of Management and Organization, and Culture & Organization. He is the Area/Associate Editor (OB/HRM) of the Journal of Asia Business Studies (JABS). His previous experiences have been in consulting and industry.   Ashish Malik is Lecturer at University of Newcastle, Australia. He has published and presented more than 40 research papers with an India focus at numerous conferences. His works have appeared in numerous academic journals including the Asia-Pacific Business Review and Industrial Marketing Management. Ashish currently serves on the editorial board of Journal of Asia Business Studies (JABS).

• 1. Introduction to Human Capital Management in the Indian IT/BPO Industry 2. Global Offshore Outsourcing and the Indian IT/BPO Sector: Theoretical Perspectives 3. The Role of Human Capital Management in Firm Performance and Change 4. Theory-building through Case Study Research 5. Case Study Analysis Introduction  6. Discussion and Conclusions