How to Work With and Lead People Not Like You

Kelly McDonald (Dallas, TX; www.mcdonaldmarketing.com) is the president of an award-winning advertising and marketing firm, and has been featured on CNBC, in BusinessWeek, CNN Money.com, and XM Radio. Her agency's clients include brands such as Toyota, Sherwin-Williams, Kimberly-Clark, Miller/Coors, Harley-Davidson, and Nike. In 2009, Advertising Age named McDonald Marketing one of the Top Ad Agencies in the U.S. across all disciplines. In 2014, Kelly was named one of the "10 Most Booked Corporate & Association Speakers" in the U.S.  In 2015, she was also named to the list of "Top Women Business Speakers You Need at Your Next Conference".

• Acknowledgments xiPart I Working with People Not Like You: How to Build Relationships and Foster Connections across Different Cultures and Values 1Chapter 1 “I Used to Just Be Able to Do My Job—Now I Have to Be Politically Correct” 3Diversity Fatigue—Why People Roll Their Eyes When They Hear the Word “Diversity” 6The New Demographics 8Working with People Not Like You is the New Normal 10We’re Not Going Back to the Way Things Used to Be 11Resentment is a Choice 15Chapter 2 How to Break the Ice, Show Respect, and Build Trust with People Not Like You 17Step 1: Break the Ice by Starting a Conversation 21Step 2: Focus on the Person, Not Their Differences 22Step 3: Find Common Ground—It’s There Somewhere 24Chapter 3 How Do We Talk about Real Differences in People and Groups That Create Conflict or Hurt Productivity— Without Stereotyping or Offending? 29How to Have a Constructive Conversation about Conflict with People Who Are Different from You 36Four Magic Words That Make It Easier to Start a Conversation about Conflict 40Chapter 4 Working with People Who Don’t Speak English 47Chapter 5 Dealing with People, Groups, or Values You Don’t Like: How to Get Along and Work Together Anyway 55Part II Leading People Not Like You—How to Get a Diverse Group of People to Trust Each Other and Work Together 63Chapter 6 How to Break the Ice and Build Trust in Diverse Work Groups 65Start Here 68How to Break the Ice with Diverse Team Members 68Leading a Virtual Team 70Building Trust 71Chapter 7 The Leader’s Role: Educating and Setting the Example 77Making “We Value Diversity” Real for Your People 83Dos and Don’ts for Leading People Not Like You 88Chapter 8 Dealing with Conflict and Prejudice and Having Hard Conversations about Differences 93Don’t Shy Away from Constructive Conflict 95Dealing with Naysayers and Derailers 101Chapter 9 Don’t Just Hire People Who Are Like You—But Avoid Tokenism 105It’s Not as Simple as “The Best Person for the Job” 109Bring It Back to Business 109Don’t Hire the Wrong Person—Just to Satisfy a Desire for Diversity 110Top Down Beats Bottom Up 111Chapter 10 Navigating the Waters of Promotions and Professional Development 113Chapter 11 Making Accommodations for Employees—Do You Have To? 123Telecommuting, Parenthood, and Prayers, Oh My! 127Bring It Back to Business 131Conclusion 133Index 135

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