Shan Preddy is a Partner at Preddy&Co which specialises in business development consultancy for design firms and training for their staff. Her professional affiliations include the Chartered Institute of Marketing and the Marketing Society, where she is a Business Leader. She is a member of the Institute of Directors, an Elected Associate of D&AD, a Fellow of the RSA and an accredited consultant on the DBA Experts Register. In addition, she is a regular speaker at, and chair of, design conferences and a skilled awayday facilitator. Throughout Europe, many leading design firms have benefited from Shan's expert business advice, and thousands of design professionals have read her books and participated in her popular masterclasses.

• Contents: Foreword, David Kester; Preface, Shan Preddy; Section 1 The Industry; The arrival, Jeremy Myerson; The present, Shan Preddy; The global context, Michael Thomson; The client perspective, Shan Preddy; The future, James Woudhuysen. Section 2 The Business: The vision and values, Shan Preddy; The culture, Shan Preddy; The product, Shan Preddy; The business journey, Adrian Rasdall; The business structure, Peers de Trensé; The money (part 1) Mandy Merron; The money (part 2), Gary Baxter; The law, Jo Evans; The intellectual property, Darrell Stuart-Smith; The management issues, James Woudhuysen; The validation, Shan Preddy; The memberships, Shan Preddy; The network , Phil Jones; The working environment, Shan Preddy; The neverending story, Shan Preddy. Section 3 The People: The management team, Shan Preddy; The creatives, Rod Petrie; The client facers, Jan Casey; The hunter-gatherers, Blair Enns; The farmer-growers, Shan Preddy; The strategists, Ann Binnie; The orgs and ops, Shan Preddy; The incoming resource, Madelaine Cooper; The ongoing resource, Kim Briggs; The outgoing resource, Kim Briggs; The training, Liz Lydiate; The development, Rod Petrie; The rewards, Mandy Merron; The cavalry, Madelaine Cooper; The self-incentive, Kevin Duncan . Section 4 The Income: The marketing strategy, Shan Preddy; The marketing plan, Shan Preddy; The geography, Christine Losecaat; The reputation, Julia James; The media, Lynda Relph-Knight, The social media, Gemma Went; The sales process, Shan Preddy; The pitch, Jonathan Kirk; The no pitch, Blair Enns; The record, Shan Preddy; The procurement, Tina Fegent; The prequal, Simon May; The roster, Simon May; The client journey, Shan Preddy; The client experience, Shan Preddy. Section 5 The Work: The terms, Barry Morris; The knowledge, Liz Lydiate; The brief, Kate Blandford; The projects, Lorna Dallas-Conte; The research, Don Preddy; The meetings, Sean Blair; The feedback, Shan Preddy; The proof, Deborah Dawton; The recognition, Stef Brown; The planet, Sophie Thomas. Section 6: The Designers; Section 7 The Clients; Section 8 The Design Bodies; Section 9 The Reference Library; Section 10 The Contributors; Index.

'Don’t mistake business savvy for drudgery. It makes you a better designer. The more you know about business, the better you’ll be at seeing the world from your clients’ point of view, working out what they need and spotting opportunities for them ... this book is good news. Whether you’re starting out or an experienced veteran, the wisdom in these pages will help to make being in business a positive experience.' - David Kester, Chief Executive, Design Council '...a useful text for anyone starting or running a business, as the more we as designers understand and value the business world, the more impact we can make with our ideas. This book has some very impressive contributors and is an interesting read and also a useful book to have on your shelf for ongoing reference.' Deborah Szebeko, thinkpublic 'As co-proprietor of a design agency and former President of the Pan-European Brand Design Association (PDA) I have over the past 35 years been following the rise and fall of small and large design companies. Maintaining an equilibrium between customers, team work and design quality is indeed a delicate balancing act at which many fail and few master brilliantly. Clearly, a book that explains how these elements are connected was long overdue; Shan Preddy has now written it. Please read it. It belongs on every designer's bedside table.' - Jean Jacques Schaffner, Schaffner & Conzelmann, Basel, Switzerland 'Shan Preddy's new publication is a bible for design business practice. She and her contributors cover all the basics for growing your firm, avoiding pitfalls and offering some surprising insights that might otherwise be lost... it's easy to dip in and out of. Everyone in the industry should read this invaluable contribution to success.' - Celestine Phelan, Chairman, Event Communications Ltd. '...The basic premise is: the more you know about business, the more you'll be able to understand your clients. With such a specific topic and sparse use of im