Gill Hasson has 20 years’ experience teaching and writing on a range of issues to do with personal and professional development, mental health and wellbeing. She is the author of more than 22 books; the bestselling 'Mindfulness', 'Mindfulness Pocketbook', 'Emotional Intelligence' 'Positive Thinking' the Sunday Times bestseller 'How to Deal with 'Difficult People', plus other books on the subjects of resilience, communication skills and assertiveness. Gill also writes books for children. She's written 8 books in the 'We Can Cope' series, including 'Put Your Worries Away.' You can contact Gill by email at gillhasson@btinternet.com.

• Introduction viiPart One Dealing With Difficult People 11 Difficult People and Their Difficult Behaviour 32 Is It You? 173 Communicating With Difficult People 454 Standing Up to Difficult People 67Part Two Putting It Into Practice 915 Dealing With Direct Hostility 936 Dealing With Indirect Hostility 1177 Dealing With Passive People 143Part Three When All Else Fails 1618 Dealing With Impossible People 163Conclusion 185About the Author 189Acknowledgements 191Index 193

"Everything Hasson writes about is practical and easy to understand, making it ideal for anybody... who sometimes finds it hard to talk to people" (PA Life, February 2015)