How To Conduct Organizational Surveys

In addition to editing this book, Jack Edwards has published two survey books cited in the Recommended Readings section of this chapter. He is currently an Assistant Director in the Office of Applied Research and Methods at the U.S. General Accounting Office, Washington, DC. His prior positions include Chief of the Personnel Survey Branch at the Defense Manpower Data Center and tenured Associate Professor at the Illinois Institute of Technology.(The opinions expressed in this article are those of the authors and do not necessarily reflect the views of the U.S. General Accounting Office.)

• Organizational SurveysAn OverviewIdentifying Survey ContentCreating the Survey, Part OneWriting Survey ItemsCreating the Survey, Part TwoResponse Alternatives, Item Order, Survey Length, and Response BiasesSelecting Survey RespondentsOrganizational Survey AdministrationFielding the SurveyMonitoring and Maximizing Response RatesData ProcessingAnalyzing Data and Interpreting ResultsPresentation of Survey Findings

"Unlike many survey ‘how-to’ books, this book is clear, well-written, practical, and insightful. I highly recommend it to those interested in conducting organizational surveys or managing a consultant/ vendor that is supplying survey services to an organization."