How Different are We?

Dr Helen FitzGerald has had extensive experience teaching English to immigrants and international students in both Australia and Asia. At present she is an advanced skills teacher at the Canberra Institute of Technology teaching immigrants in the Adult Migrant Education Program. For the last ten years, she has also had an overlapping career as an intercultural communication consultant and trainer, designing and delivering customised courses and briefings for a wide range of Australian organisations in both the private and public sectors. During this time, she has written a textbook, Cross-Cultural Communication for the Tourism and Hospitality Industry, and written and co-authored a number of articles, training courses and online courses on intercultual communication, on English writing and grammar, and on equity and diversity issues.

• Foreword AcknowledgementsTranscribing Symbols 1 Introduction 2 The Data 3 Cultural Value Systems: An Overview of the Literature4 Data Analysis: Cultural Values Reflected in the Discourse5 Communication Styles: An Overview of the Literature 6 Data Analysis: Discourse Organisation and Rhetorical Strategies7 Data Analysis: Turn-Taking Patterns & the Distribution of Talk 8 Data Analysis: Assertiveness, Disagreement and Conflict 9 Developing Communicative Competencies 10 ConclusionAppendix 1: The Participants Appendix 2: Problems Appendix 3: Training: Methods and Materials Appendix 4: Explanations for Exercise 2 Appendix 5: Explanations of Case Studies: Exercise 5Appendix 6: Explanations of Non-Verbal Behaviour: Exercise 6 References Index